Customer Service Administrator

I am pleased to be working alongside a market-leading manufacturer and distributor as they search for a dedicated Customer Service Administrator to join their busy team. They are located in Leigh, and are hiring on a full-time, permanent basis.

Benefits:

• Salary - £27,000 per annum
• Working Hours - Monday to Thursday, 8:30am to 5pm, Friday 8:30am to 12:30pm
• Holidays - 26 days, plus Bank Holidays
• Company Pension
• Life Insurance
• Cycle to Work Scheme

Role Description:

The successful candidate will be responsible for handling customer enquiries and providing exemplary customer service. They will be responsible for processing orders, issuing quotations and providing updates on order progress.

Day-to-Day of the Role:

• Processing customer orders, ensuring the highest level of accuracy
• Provide accurate quotations to customers for their orders, ensuring prompt and accurate figures are provided
• Provide regular updates on customer orders, ensuring any issues are reported and actioned as soon as possible
• Liaise with finance and credit control to resolve payment queries and problems with invoices
• Maintain customer database, ensuring contact information, delivery instructions and any other specific customer information is always kept up to date

Specification:

• Previous experience within a similar customer service/sales admin setting is essential
• Previous experience working within a fast-paced office setting is essential
• A clear and concise communicator, both written and verbal
• Clear and professional telephone manner

Please apply right away if you meet the above specification.