Sales Support Administrator, South Somerset

Reed Business Support in Bath is delighted to be working in conjunction with a market leading business in their search for a Sales Support Administrator.

Our client is looking for a proactive and customer-focused individual to join their vibrant Sales Support Team.

If you thrive in a busy environment and enjoy supporting customers from their very first enquiry through to the final payment stage, this could be the perfect role for you.

Salary: up to £30,000 + benefits

Monday to Friday - 8.30am - 5pm

About the Role

As a Sales Support Administrator, you will play a key part in delivering an exceptional customer experience. Your responsibilities will include:

• Handling customer orders via telephone, email, and website, entering details accurately into our order management system
• Ensuring orders progress smoothly through internal processes and updating the management system at each stage
• Communicating with customers to keep them informed about their orders
• Liaising with delivery partners to co-ordinate despatch and resolve any delivery-related questions
• Proactively identifying and resolving order, stock, or delivery queries
• Updating internal systems promptly and accurately
• Working closely with our Warehouse Team to ensure seamless fulfilment

What they are looking for

• A genuine enjoyment of working in a fast-paced environment
• A positive, customer-focused attitude
• Strong organisation, motivation, and excellent communication/telephone skills
• The ability to prioritise tasks and manage a varied workload
• Confidence when speaking with customers and the ability to remain calm under pressure
• Strong problem-solving skills and the ability to resolve queries efficiently
• The capacity to retain key information such as company terms and conditions, and apply this knowledge when assisting customers
• A minimum of 4 years' experience within an office-based customer service role

If you would like to apply for this brand new role, please click 'apply' and send your cv to