Customer Service Administrator

Start Date: 13th AprilHours: 8:30am - 5:00pm, Monday to FridayLocation: Fully office-based (Birchwood)Pay: £26,000-£28,000 (paid hourly and dependent on experience)About the RoleI'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers.This role is fast-paced and heavily inbox-focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You'll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage.Key Responsibilities

• Act as a main point of contact for customer enquiries via email (occasional phone work, this is not a call centre role).
• Process customer orders and requests quickly and accurately.
• Manage and monitor a busy shared inbox, prioritising messages effectively.
• Handle customer queries regarding stock availability, product information, delivery updates and changes.
• Liaise with the logistics/operations team to chase and track outstanding orders.
• Keep customers updated on any delays or changes to their delivery schedule.
• Work closely with the sales team to support customer requirements.
• Provide outstanding service to ensure a positive customer experience.

About You

• Previous experience in customer service or administration (ideally within an office or order-processing environment, not a call centre).
• Strong communication skills and a customer-focused mindset.
• Excellent attention to detail and accuracy.
• Able to work well in a busy, team-focused environment.
• Confident using email, CRM/order management systems, and Microsoft Office.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk