Visitor Operations & Experience Manager

We're looking for someone who leads the way in giving visitors the best experiences and the highest standards. If this sounds like you, we'd love you to join us as Visitor Operations and Experience Manager across South Yorkshire and Humber based at Wentworth Castle Gardens in Barnsley as part of our leadership team.

This is a chance to make a real difference, developing different experiences for different people and helping to look after nature, beauty and history for everyone.

What it's like to work here

At Wentworth Castle Gardens we put people at the heart of everything we do, and our ambition is to create an experience where everyone feels welcome, and able to enjoy this vital green space to explore, walk, relax, play and spend time together outdoors.

With listed monuments including a mock medieval castle, a Victorian conservatory and fascinating stories both historical and modern-day the potential is huge.

What you'll be doing

As a member of the leadership team, you'll oversee visitor operations, aiming for excellence every day. You'll have budgetary control, with accountability for increased our visitor numbers, increasing income from admissions, delivering events and seasonal programmes for our audiences and membership to reinvest in looking after Wentworth Castle Gardens as well as enabling us to do more work with our communities.

You'll work with new and existing partners to bring the stories of this place to life for everyone who visits, whatever their interests and backgrounds. You'll design and promote events and experiences that appeal to many different people, and you'll champion the Trust's values of welcoming everyone.

You'll create a positive and productive work environment for your team, who take the lead on welcoming visitors, events, business services, marketing and more. You'll manage recruiting, coaching and developing staff and volunteers.

This is a busy, exciting and fast-paced role, with plenty of variety and responsibility. You'll take part in duty management, and you'll deputise for the General Manager when required, as well as running the day to day visitor business and helping to shape our plans.

This role includes weekend and bank holiday working as part of our Duty Manager rota, and some evenings.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• experienced in running visitor operations and high-quality experiences
• confident in working productively with a variety of partners, individuals and organisations
• someone who keeps calm and focused in a busy working environment
• adept at leading operations, including rotas, budgets and planning, across a complex site
• a collaborative leader who takes time to support people in your team and beyond
• experienced in organising events and exhibitions supported by targeted marketing

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places