Head of Operations

Head of Operations Retail Manchester c. 85k

Location: Manchester
Reports to: Managing Director

A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.

The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment. This isn't just a Warehouse management role, it's having complete ownership of all operations supporting the SLT as the business scales.

Applicants must have experience of working within a founder led business and be comfortable working on site 5 days per week.

Key Responsibilities

• Own end-to-end operations from inbound stock through to customer delivery
• Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency
• Optimise pick, pack and despatch processes as volume grows
• Manage courier and 3PL relationships, including SLAs and performance
• Lead operational readiness for peak trading and viral demand spikes
• Build capacity planning and contingency models across labour, space and carriers
• Decide when to scale in-house vs outsource and support long-term fulfilment strategy
• Develop a strong operational leadership team and be visible on the warehouse floor
• Partner closely with Finance, E-commerce and Customer Service

What Success Looks Like

• A joined-up, scalable operation with clear ownership
• Improved fulfilment speed, accuracy and delivery performance
• Reduced fire-fighting during peak periods
• An operation capable of absorbing growth at pace

The Person

• Proven experience owning warehouse and outbound logistics end-to-end
• Background in high-volume e-commerce, retail or consumer brands
• Experience managing in-house teams and 3PLs
• Comfortable operating in fast-growth, high-pressure environments
• Hands-on, decisive and customer-focused

Why Join

• Market-leading consumer brand with strong growth momentum
• High-impact, visible leadership role
• Opportunity to build operations that support global scale

BH35216