Job Description
Leasing Administrator - Birmingham - £29,000 + Discretionary Bonus - 15 Month FTCMy client, a globally established and leading Real Estate Agency, are currently seeking a Leasing Administrator on to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments.Being responsible for enquiry management and registration, vetting of applicants, viewing coordination and diary management, as well as general leasing administrational tasks. Supporting with tours/viewings where required. To ensure that a high level of customer service is provided to applicants and residents at all times and being a main point of contact from enquiry stage to move-in.Duties
- Providing administrative support to the Leasing Manager and Leasing team
- Following the resident journey from start to move in, including arranged holding deposits, referencing of applicants, issuing AST's and sending initial demands to the applicant
- Carry out referencing and any required due diligence checks on prospective residents.
- Maintain electronic files for each property in accordance with procedures and ensuring that systems are thoroughly kept up to date and accurate for all lettings and rental data
- General dealing of enquiries from Residents, Contractors, Utility Providers, Local Authorities, etc
- Liaise with the property accounts team over any property queries where necessary
- Meeting prospective residents, conducting viewings and discussing rental values and development details
- As part of the wider site team; create a community feel through communication, events and innovations
- Provide first class customer service to residents and applicants
- Liaise with the wider site team to ensure flats are ready for move-ins
Skills and Experience Required
- Previous property experience would be advantageous but not mandatory
- Strong customer service ethic
- Ability to think outside the box
- Good organisational skills
- Good verbal and written communication skills with a positive attitude and attention to detail
- Excellent time management
- Ability to multitask and to work accurately and effectively under pressure
- Must understand the principles and practice of customer care
- Ability to work in a team and understand team dynamics
Working Hours: Monday to Friday 9am - 6pm with occasional weekend work, may sometimes need to cover front desk so occasionally starting at 7am or staying until 7pmSalary: £29,000 Per Annum + Discretionary BonusFor more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment.
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