Sales and Logistics Coordinator

Salary: £26,000-£29,000Location: Bury St Edmunds (Rougham)Hours: Full-time, 8:00am-5:00pmHolidays: 20 days, rising to 23 days after 1 year of service

Adecco are delighted to be recruiting on behalf of our client for a Sales & Logistics Co-ordinator to join their operations team. This is an exciting opportunity for someone who enjoys a varied role, combining customer service, sales administration, and logistics coordination.

You will act as a key internal contact for customers and internal teams across multiple divisions within the organisation. The primary focus will be supporting one of the company's core business units, managing the full customer experience from quotation and order processing through to dispatch and after-sales support. You will also provide additional support to two other divisions, adapting to different systems, routes to market, and processes.

• Managing inbound customer calls, orders, and general queries
• Handling quotation requests and processing customer orders
• Managing returns and issuing credits
• Processing payments and resolving account queries
• Creating and updating customer accounts on Sage
• Monitoring overdue accounts and engaging with customers where required
• Supporting both internal and external sales teams
• Handling logistics queries and tracking daily parcel and pallet deliveries
• Downloading and updating proof of delivery (POD) information
• Coordinating and tracking customer returns
• Maintaining excellent customer service standards across all interactions

• High levels of motivation, ambition, and drive
• Strong written and verbal communication skills
• Confident and friendly telephone manner
• Competent PC skills with the ability to communicate effectively
• Strong organisational skills and the ability to work independently as well as part of a team

Experience with the following systems is advantageous (training provided):

• Sage 200
• Odoo
• Microsoft Office, including Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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