Job Description
Neighbourhood Services Officer - Remote Working
Are you experienced in the Housing or Property sectors with excellent customer service skills and strong administrative capability?
We are recruiting for a temporary ongoing role for an immediate start. This role will primarily involve working from home; however, due to the nature of the position, a driver with their own vehicle is required.
Our client is a large housing company seeking someone who can cover the majority of this role. Key responsibilities include:
- Managing empty properties and updating internal systems.
- Organising correct payment from customers/tenants.
- Communicating with tenants to address and record matters.
- Identifying arrears cases.
- Carrying out tenancy audits.
- Engaging with the community.
- Identifying customers who may require additional support.
- Logging all information accurately.
This role would suit someone from a housing background who understands the industry. However, we would also consider candidates from a lettings or hands-on charity background.
You must have excellent customer service skills and the ability to deal effectively with people. Strong attention to detail, proficiency in IT, and advanced MS Office skills are essential.
Previous experience in negotiation, working in challenging environments, and demonstrating the ability to perform well under pressure is highly desirable.
Due to the requirement to visit properties, a valid driving license and access to a vehicle are necessary.
This is a temporary role but with potential to apply for something more permanent.
Hours of work are typically Monday to Friday, around 9 am-5 pm, with flexibility to start and finish at different times as long as you complete 36 hours per week.
