ER Advisor

We are seeking an ER Advisor to join the Human Resources team in the retail industry. This role requires expertise in employee relations to support and guide managers in handling complex cases effectively.

Client Details

This opportunity is with a large organisation in the retail industry, known for its established presence and commitment to excellence. The company operates across a wide network and offers a collaborative environment to its employees.

Description

• Provide practical, timely, and effective first-line employee relations advice to Line Managers and colleagues across the Group, including Retail, Gyms, Supply Chain, and Head Office. This includes guidance on disciplinary matters, grievances, absence management, and family-friendly policies.
• Handle queries with empathy and professionalism, communicating outcomes clearly and effectively to help minimise the likelihood of appeals.
• Work collaboratively as part of the wider People team, sharing knowledge, insights, and expertise.
• Support and coach Line Managers to confidently manage and resolve employee relations matters through to appropriate and fair outcomes.
• Provide guidance and support to Line Managers and the wider People team during employee relations meetings when required.
• Maintain a strong working knowledge of current employment legislation, best practice, and relevant case law.
• Work autonomously, managing and prioritising workload effectively, while seeking guidance from the People Leadership team where needed.
• Use Occupational Health appropriately within employee relations casework, including preparing and submitting referrals to Occupational Health Advisors.
• Work closely with the People Leadership team to ensure policies and procedures are applied fairly and consistently, while identifying opportunities to improve existing practices.
• Ensure a clear understanding of the Group's responsibilities regarding statutory regulations.
• Maintain accurate and compliant People records with clear audit trails in line with GDPR requirements.
• Support the delivery of key monthly and annual People processes within agreed timelines.
• Contribute to People projects and initiatives as required

Profile

A successful ER Advisor should have:

• CIPD qualified to a minimum of Level 5. Candidates with Level 3 may be considered if they can demonstrate substantial HR generalist experience and a commitment to progressing to a Level 5 qualification.
• Previous experience in an HR/People Advisor role is essential, ideally within a retail environment or another fast-paced, dynamic organisation, with responsibility for managing a high-volume and complex employee relations caseload.
• Strong knowledge of employment legislation and employee relations policies and procedures.
• Confident providing advice during formal meetings and taking accurate minutes to ensure discussions and outcomes are clearly documented and conducted appropriately.
• Excellent communication skills, with the ability to guide and influence stakeholders and confidently challenge existing practices where appropriate.
• Ability to communicate clearly and effectively with stakeholders at all levels across the business.
• Proficient in Microsoft Office 365 and HR systems; experience with Dayforce would be advantageous.
• Strong attention to detail and accurate typing skills, ensuring documentation is completed to a high standard.
• Proven ability to work effectively in a fast-paced and constantly evolving environment.
• Flexible approach to working hours, with the ability to work outside standard office hours where required to support a 24/7 operation.

Job Offer

• Competitive salary of up to 38,000 GBP.
• 3-month Fixed-term contract with the opportunity to work within a large organisation in the retail industry.
• Collaborative and supportive company culture.
• Opportunity to develop your career within a reputable Human Resources team.

If you are an experienced ER Advisor looking for a new challenge, we encourage you to apply today!