Customer Service Advisor

Customer Service Advisor
Location: Rural Carlisle
Salary: Up to 28,000

Adecco Recruitment in Workington are delighted to be recruiting for a Customer Service Advisor on behalf of our brilliant client based in rural Carlisle.

This is a fantastic opportunity to join a well established and supportive business where customer service is at the heart of everything they do.

The role
You will be the main point of contact for customers, handling queries by phone and email while ensuring each issue is dealt with quickly, accurately and professionally. You will work closely with internal teams to resolve enquiries, maintain strong customer relationships and keep clear and accurate records.

Key responsibilities include

• Acting as the first point of contact for customer enquiries

• Responding to emails and following up with customers

• Investigating and resolving queries and discrepancies

• Managing shared mailboxes and meeting service response times

• Liaising with sales, operations and accounts teams

• Taking ownership of customer issues from start to resolution

• Maintaining clear and accurate notes of all customer contact

• Preparing customer reports where required

Hours
40 hours per week
Likely shift pattern: 11:30am to 8:00pm

If you enjoy working in a busy environment, providing excellent service and building strong relationships with customers, we would love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.