Clerical Officer

Job Title: Clerical Officer (Band 3)
Job Number: PP360
Location: Enniskillen (Fermanagh Office)
Hourly Rate: £13.69 per hour
Hours: 37 hours per week (Monday - Friday, 9:00am - 5:00pm)
Duration: Temporary

Deadline: Wed 11th March 4pm

About the Role Apple Recruitment Services are delighted to be recruiting for an Clerical Officer (Band 3) on behalf of a large public sector organisation.

This role will be based in the Fermanagh Office in Enniskillen and involves providing administrative and customer-facing support to the South West Area Team. The successful candidate will assist customers with housing-related queries, provide tenancy and benefits guidance, and support the delivery of key administrative functions within the office.

This is a busy role requiring strong organisational skills, good communication abilities, and a professional approach when dealing with members of the public and stakeholders.

What You'll Be Doing

• Providing front counter and telephone support to customers and stakeholders
  Offering basic advice and assistance relating to housing services, tenancy support and benefit enquiries
  Assisting customers with guidance on private grant applications and other housing-related services
  Handling face-to-face enquiries and directing customers to appropriate services
  Supporting key and cash handling processes within the office
  Carrying out general clerical and administrative duties, including filing and record management
  Taking and directing telephone calls and customer enquiries
  Assisting with basic report writing and documentation
  Supporting the wider team with administrative tasks to ensure efficient service delivery

What We're Looking For Essential Criteria

• GCSE Maths and English (or equivalent qualification)
  Basic IT skills, including the ability to use standard office systems
  Customer service experience in a public-facing or office environment
  Ability to work effectively as a team player
  Good communication and organisational skills
  Ability to manage a busy workload and deal professionally with customer enquiries

Additional Requirements

• Access NI Basic check will be required prior to appointment
  Intermediate IT proficiency
  Ability to work in a customer-facing role involving regular interaction with the public and stakeholders

What You'll Receive

• Hourly rate of £13.69
  37-hour working week (Monday - Friday)
  23 days annual leave plus 12 public holidays (pro-rata where applicable)
  Supportive team environment within a large public sector organisation
  Opportunity to gain valuable public sector administrative experience

How to Apply If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at .

Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements and contact details.

Only applicants meeting the essential criteria will be considered.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer.