Customer Service Administrator

We are looking for a Customer Service Administrator with a keen eye for detail and excellent organisational skills to join a team in the FMCG industry. This role, based in Chester, requires someone who can support customer service operations effectively and efficiently.

Client Details

This role is with a well-established company in the FMCG industry. They are a medium-sized organisation known for their commitment to delivering high-quality products and services to their clients.

Description

• Order Processing: Managing and processing customer orders accurately and promptly. Ensuring that all customer orders are fulfilled according to specified timelines and quality standards.
• Resolve payment queries, disputes, and delivery issues while maintaining positive customer relationships.
• Liaise with production planning to align stock levels and forecasts with customer demand.
• Work with the Technical Team to address quality issues.
• Build strong relationships with logistics providers for efficient and cost-effective delivery.
• Escalate issues appropriately and communicate effectively within the business.

Profile

A successful Customer Service Administrator should have:

• Previous experience in a customer service or administrative role, ideally within the FMCG industry.
• Strong organisational and time-management skills.
• Excellent communication skills, both written and verbal.
• Proficiency with standard office software, including word processing and spreadsheets.
• A proactive and solution-focused approach to tasks and challenges.
• The ability to work effectively as part of a team.

Job Offer

• Competitive salary on offer.
• Opportunities to work within a reputable company in the FMCG industry.
• Collaborative and supportive working environment in Chester.
• Potential for professional growth and development.
• 12 month FTC with possibilities to go perm.

If you are excited to bring your skills to this Customer Service Administrator role, we encourage you to apply today!