Operations & Customer Support Assistant

Operations & Customer Support Assistant
Pay: £13.05 per hour + bonus
Location: Outskirts of Bishop s Stortford
Hours: 40 hours per week Monday Friday 8:30am 5:00pm (30-min lunch)
Contract: Permanent

An established local business is looking for a proactive Operations & Customer Support Assistant to strengthen its office function. This is a varied role combining client communication with hands-on administrative coordination.

You ll be part of a close-knit team where accuracy, responsiveness, and organisation are key. Full onboarding and system training will be provided.

The Role

• Coordinate incoming enquiries via phone, email, and online chat
• Maintain accurate records across internal systems and Excel trackers
• Organise courier collections and monitor deliveries
• Process physical items and manage associated documentation
• Support general office operations as required

About You

• Background in customer-facing or administrative roles
• Confident communicator with strong attention to detail
• Comfortable managing multiple tasks and deadlines
• IT literate, particularly with spreadsheets and databases

Benefits

• Performance-related annual bonus
• Pension scheme
• 20 days annual leave
• Free on-site parking and convenient rail access

This vacancy is advertised by RecruitAbility Ltd, acting as an Employment Agency.