Customer Support Advisor

Job Title: Customer Support Advisor

Duration: 12 months, temp to perm

Location: Manchester/Hybrid (four days per week in the office, one day WFH)

Salary: £21.83 per hour PAYE

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Ready to build a career with one of the UK's most recognised financial institutions? We're recruiting confident and customer-focused individuals to join a dedicated customer operations team supporting shareholders and clients. This opportunity offers structured training, ongoing development, and a clear pathway into a permanent role.

The Opportunity

As a key member of the support team, you'll act as the first point of contact for customers, delivering knowledgeable guidance and resolving queries with efficiency and care. You'll play an important role in creating positive experiences while ensuring processes are followed accurately and compliantly.

Your Responsibilities

• Respond to customer calls, providing clear information and practical solutions
• Review and investigate account queries or discrepancies with precision
• Carry out telephone-based trading instructions in line with company procedures
• Liaise with internal departments to resolve more complex matters
• Manage outstanding cases and ensure all actions are completed promptly

About You

• Proven experience supporting customers across multiple channels including phone, email, and live chat
• Strong communication skills with a friendly, professional manner
• Naturally helpful with a customer-first approach
• Confident problem solver who takes responsibility for outcomes
• Positive attitude with the ambition to develop within financial services

What's in It for You

• Flexible hybrid working pattern (home and office)

• Comprehensive training and continuous coaching
• Clear career pathways and long-term opportunities
• Welcoming, team-oriented culture that recognises success

If you're looking for a role where you can make a real difference while growing your career, we'd love to hear from you.

Apply today and start your journey in financial services.

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.