Pontoon

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Early Careers Associate Location: Warwick / Hybrid Contract Type: 6 months About the Role We're looking for a highly organised and proactive Early Careers Associate to support the successful delivery of apprenticeship and early careers programmes. This role is responsible for coordinating the end-to-end learner journey, supporting recruitment and attraction activities, and delivering engaging programme events. Working closely with internal stakeholders, training providers and early career talent, you'll help create a positive and seamless experience from recruitment through to programme completion. This is an excellent opportunity for someone who enjoys programme coordination, relationship management and delivering high-quality administrative support while helping to develop the next generation of talent. Key Responsibilities Apprenticeship Programme Coordination Coordinate the end-to-end apprentice journey from onboarding through to programme completion. Schedule and coordinate learner reviews, development activities, workshops and programme events. Maintain accurate learner records and programme documentation. Monitor apprentice progress, attendance, programme milestones and compliance requirements. Coordinate review meetings and communications with training providers and internal stakeholders. Support placement planning, rotations and transition activities. Coordinate programme communications and engagement initiatives. Early Careers Events Support onboarding and induction activities for all early careers cohorts. Coordinate and deliver administrative support for the annual programme of events, including development days, team-building activities, networking events and celebration events. Manage event logistics, communications and attendee coordination. Early Careers Recruitment & Attraction Coordinate attraction activities including careers fairs, campus events and virtual recruitment campaigns. Provide administrative and logistical support for assessment centres and recruitment events. Maintain recruitment trackers, reports and candidate records. Support employer branding and attraction initiatives. Manage candidate communications throughout the recruitment process. Coordinate onboarding activities for successful candidates. About You You'll ideally have: Experience coordinating programmes, projects, recruitment campaigns or events. Strong organisational and administrative skills. Excellent communication and stakeholder management skills. The ability to work independently and manage competing priorities. Experience maintaining accurate records and tracking programme activity. Confidence coordinating multiple workstreams simultaneously. Strong time management and problem-solving skills. A proactive, collaborative approach and a passion for supporting early careers and talent development. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : £14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: 14 September 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Training : For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers. Training will be Mon-Fri 9-5, and will be based from our Halifax Work From Home: After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis. What You'll Do: As a Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Handle customer enquiries on new and existing home insurance policies. Log new claims and provide updates throughout the claims process. Support customers with complex queries and case resolutions. Investigate and resolve complaints in line with company procedures. Explain policy decisions, including declines, cancellations, and underwriting outcomes. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Customer Advisor Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 The Stockbroking Senior Customer Advisor offers a dynamic entry point into the financial services sector, particularly within the stockbroking domain. You'll grow and learn in an environment that recognises the importance of team collaboration through building relationships with customers and colleagues. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What are the responsibilities of this role?: Deliver clear, accurate, and timely information to customers about their investment shares and account details. Support customers in accessing their accounts and navigating their investment portfolios with confidence. Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience. Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust. Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks. What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Experience in banking, financial services, insurance or lending is highly desirable About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : 14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: 14th September 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Training : For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers. Training will be Mon-Fri 9-5, and will be based from our Halifax site Work From Home: After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis. What You'll Do: As a Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Handle customer enquiries on new and existing home insurance policies. Log new claims and provide updates throughout the claims process. Support customers with complex queries and case resolutions. Investigate and resolve complaints in line with company procedures. Explain policy decisions, including declines, cancellations, and underwriting outcomes. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Customer Advisor (Stockbroking and Investments) Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. To support our customers operating across global markets, we have a rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 If you've built strong customer service skills and have ever been curious about the world of investments, shares, and financial services, this could be the opportunity you've been looking for. Lloyds Banking Group is recruiting Customer Advisors within its Stockbroking team , offering a unique chance to gain hands-on experience in a specialist area of banking without needing previous stockbroking experience. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What will you be doing? You'll support customers with their investment accounts, helping them understand their shareholdings, access their accounts, and resolve complex queries. This is far more than a standard customer service role-it's an opportunity to develop knowledge of: Investment accounts Share dealing and stockbroking services Financial regulations and compliance Banking and financial services operations Complex customer problem-solving What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Desirable skills but not essential: Experience in banking, financial services, insurance or lending Knowledge of financial services from previous studies or degree About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title : Customer Insights (Voice of the Customer) Manager Location: Warwick (2/3 days per week onsite) / Hybrid Contract: 12 months initial (strong likelihood of extension) As the Customer Insights Manager, you will be the driving force behind integrating customer insights across the organisation. Your role is pivotal in delivering a clear, evidence-based view of how the organisation is perceived by its customers. Key Responsibilities : Extensive experience in leading customer insight or analytics functions in complex environments. Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. Strong background in both qualitative and quantitative research methodologies. Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. A proactive, resilient mindset, committed to continuous improvement and customer excellence. Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. Play a crucial role in shaping the future of customer experience in the energy sector. Collaborate with senior leaders and make a tangible impact on strategic decision-making. What You Bring : Extensive experience in leading customer insight or analytics functions in complex environments. Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. Strong background in both qualitative and quantitative research methodologies. Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. A proactive, resilient mindset, committed to continuous improvement and customer excellence. Why Join Us? Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. Play a crucial role in shaping the future of customer experience in the energy sector. Collaborate with senior leaders and make a tangible impact on strategic decision-making. If you're ready to take on this exciting challenge and drive customer insights forward, we'd love to hear from you! Apply today to join a forward-thinking organisation that values innovation and excellence. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Relationship Manager Location: Warwick (2 days per week onsite) / Hybrid Contract: 6 months initial (strong likelihood of extension) Join Our Team as a Relationship Manager! Are you passionate about forging strong connections and driving customer success? Do you thrive in dynamic environments where your influence can make a real difference? If so, we have an exciting opportunity for you! What You'll Do : As our Relationship Manager, you will be the first point of contact for our customers, ensuring their needs are met and their voices are heard. You will manage customer progress against critical connection milestones and foster lasting relationships. Here are some key accountabilities: Engage Proactively: Build and strengthen relationships with our customers, ensuring their satisfaction and success. Resolve Issues: Log customer complaints and resolve them swiftly and efficiently, demonstrating our commitment to excellent service. Capture Insights: Utilise our CRM system to log interactions and gather customer intelligence, feeding valuable insights into our business plan. Communicate Effectively: Keep customers informed through regular progress meetings and updates tailored to their understanding. Develop Account Plans: Craft strategic Account Plans for our key customers to ensure alignment with their goals. Mentor and Coach: Share your knowledge and expertise to help develop our Associate & Assistant Relationship Managers. What We're Looking For : To succeed in this role, you should possess a blend of interpersonal skills and technical know-how. Here's what we're seeking: Experience: Proven track record in managing multiple customers or stakeholders, with the ability to influence peers. Commercial Acumen: Strong negotiation skills and a keen understanding of business dynamics. Technical Proficiency: Familiarity with CRM systems (Salesforce or similar) is preferred. Qualifications: A degree or equivalent is essential, along with a full UK driving licence. A professional qualification in Customer Service is a plus! Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Customer Advisor Location: Leeds city centre Pay Rate: £14.02p/hr Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 The Stockbroking Senior Customer Advisor offers a dynamic entry point into the financial services sector, particularly within the stockbroking domain. You'll grow and learn in an environment that recognises the importance of team collaboration through building relationships with customers and colleagues. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What are the responsibilities of this role?: Deliver clear, accurate, and timely information to customers about their investment shares and account details. Support customers in accessing their accounts and navigating their investment portfolios with confidence. Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience. Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust. Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks. What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Experience in banking, financial services, insurance or lending is highly desirable About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title : Customer Service Advisor Location : Edinburgh City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 12 months Start Date : September & October 2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role. As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes. Your responsibilities will include: Provide first class service to customers by acting as a first point of contact for any queries or requests by phone Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries Handing requests for information or changes to details quickly and securely Ensuring all information is recorded efficiently and accurately Deal with situations with care and empathy Putting the customer first at every opportunity Benefits: Work from home 3 days per week Prime location in Edinburgh Close to public transport links First class support and training for all colleagues Opportunity for growth within the company Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance of 31 days per year Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About our client: At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements : Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence Good attention to detail, with the ability to identify areas for improvement in the customer journey Strong communication skills, both verbal and written Understanding of Microsoft suite (Word, Excel, Outlook etc) Stable Wi-fi connection if home working At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title : Customer Insights (Voice of the Customer) Manager Location: Warwick (2/3 days per week onsite) / Hybrid Contract: 12 months initial (strong likelihood of extension) As the Customer Insights Manager, you will be the driving force behind integrating customer insights across the organisation. Your role is pivotal in delivering a clear, evidence-based view of how the organisation is perceived by its customers. Key Responsibilities : Extensive experience in leading customer insight or analytics functions in complex environments. Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. Strong background in both qualitative and quantitative research methodologies. Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. A proactive, resilient mindset, committed to continuous improvement and customer excellence. Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. Play a crucial role in shaping the future of customer experience in the energy sector. Collaborate with senior leaders and make a tangible impact on strategic decision-making. What You Bring : Extensive experience in leading customer insight or analytics functions in complex environments. Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. Strong background in both qualitative and quantitative research methodologies. Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. A proactive, resilient mindset, committed to continuous improvement and customer excellence. Why Join Us? Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. Play a crucial role in shaping the future of customer experience in the energy sector. Collaborate with senior leaders and make a tangible impact on strategic decision-making. If you're ready to take on this exciting challenge and drive customer insights forward, we'd love to hear from you! Apply today to join a forward-thinking organisation that values innovation and excellence. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Operations Technician Location: St Fergus Contract Type: 24 months with scope to extend Job Purpose To support the safe, reliable and efficient day-to-day operation of the terminal by undertaking Control Room and Plant Operator duties. The role involves operating the Permit to Work system, preparing plant isolations, carrying out routine operational activities and supporting project work to maximise plant availability and ensure safe operations. This is an operational role focused on business-as-usual plant operations rather than maintenance. About You You'll have experience working within a safety-critical operational environment and be confident working with industrial plant and equipment. Key Responsibilities Support the safe operation of the terminal and associated plant. Operate the Permit to Work and Safe System of Work processes. Prepare and apply plant isolations for planned works. Carry out routine plant inspections and operational checks. Monitor plant performance and report operational defects. Support the control of gas flow, gas quality and process equipment. Prepare plant for maintenance and project activities, including atmospheric testing. Maintain accurate operational records and documentation. Support emergency response activities when required. Promote a strong safety culture and compliance with company procedures. Essential Requirements Operational experience within a hazardous or process industry. Strong understanding of safe systems of work. Practical, hands-on approach with good technical awareness. Good communication and teamwork skills. NVQ Level 3 (or equivalent) in an engineering or operational discipline, or relevant industry experience. Full UK driving licence. Desirable Permit to Work experience. Control Room operations. Plant isolation experience. Safe Control of Operations (SCO) authorisations. COMAH site experience. Working Pattern Day work position Based at St Fergus Overtime opportunities available Candidates should ideally live within a reasonable commuting distance of site. What's on Offer Varied operational role supporting major project activities. Ongoing training and career development. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Senior Java Developer Location: Bromley and London - Hybrid ( 3 days in office is essential) Contract: 12 months with possible extension for one more year. Rate: Highly competitive Status : Inside IR35 Working pattern: Full time Overview In connection with the ongoing support and development of the Futures & Options and Collateral business for Global Markets, we are looking for a highly experienced, strong Java and Developer to join the technology teams in Bromley, London working on a range of applications for Collateral. TECHNICAL SKILLS: Developing software applications using Java/J2EE frameworks Enterprise/Core Java(J2SE, J2EE) , JMS, Spring Framework, JDBC, and Java ORM technologies Experience in Database programming tools (Oracle Database - SQL/PLSQL), Experience using version control/project tracking/CI/CD tools like GIT, Bitbucket, Jenkins and Ansible. Experience in design, development, testing and implementation of microservices and Web based applications. Solid understanding of the software development life cycle and SDM model for CI/CD processes and associated tools Serve as a development team member for Level 3 Production Support issue resolution Experience interacting with Business product owners and end users to define new software requirements and triage any issues that arise Demonstrated ability to work effectively under minimal supervision Experience working with Agile methodology and can effectively work as part of a wider development team spread between London, Singapore and India. Experience writing technical designs OTHER SKILLS: Kubernetes/Docker/OpenShift An aptitude for problem analysis and resolution and eye for details. Excellent communication and interpersonal skills. A good 'team player' but also have the ability to work independently. Have a keen sense of innovation, with valuable suggestions of new ideas, ways of working and technologies. RESPONSIBILITIES: Develop, enhance and support a range of critical microservices and portlets using Enterprise/Core Java, JMS, Spring Framework, JDBC, and Java ORM technologies. The successful candidate will be expected to liaise with both technical and business colleagues locally in Bromley, London and at international locations in Singapore, India, New York and Chicago. The successful candidate will work as part of a wider development team spread between London, Singapore and India. Current team members will provide support to enable you to familiarise yourself with the relevant functional aspects of the development role. Why Join Us? Work on projects that make a difference in the financial sector. Collaborate with a talented team in a vibrant environment. Enjoy a competitive daily rate and flexible working arrangements. If you are ready to take your career to the next level and contribute to exciting projects, apply now! We can't wait to meet you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Finance Change & Performance Manager Leeds alternate locations include Birmingham, Manchester and Edinburgh / Hybrid 6 months contract Day Rate from £500 via Umbrella DOE Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are looking for a commercially minded Finance professional to support a major change programme within a financial services environment. This role combines finance business partnering, insight generation, process improvement and change delivery , working closely with operational and finance stakeholders to improve reporting, decision-making and future ways of working. While there is an element of transformation activity, the focus is less on technical treasury expertise and more on helping teams understand performance, develop better insight and support the successful delivery of change across the function. The position is hybrid working being based in one of the above locations 2 days a week, 3 days working from home - Monday to Friday, standard office hours. If not Leeds based, there would be the occasional travel to Leeds. The position is being offered on an initial 6 month contract, with the potential to extend in line with the project requirements. Business Partnering & Stakeholder Engagement (Core) Partner with finance and business stakeholders to understand challenges, identify opportunities and support decision making Provide meaningful analysis, insight and commentary to support business performance Build strong relationships across multiple teams, acting as a trusted adviser during periods of change Support the development of reporting, MI and performance metrics to improve visibility and understanding Facilitate workshops and working groups to gather requirements and support business improvement initiatives Change & Transformation Support the delivery of finance and operational change initiatives Help define and implement improved processes, controls and reporting frameworks Work with stakeholders to identify opportunities for simplification, automation and enhanced ways of working Support the migration away from manual processes and spreadsheet-driven activities Help document future-state processes and operating models Insight & Analytics Analyse financial and operational performance data to identify trends, risks and opportunities Support forecasting, planning and performance management activities Produce insightful reporting and recommendations for senior stakeholders Drive greater use of data and analytics within the function What We're Looking For Experience Strong finance business partnering, FP&A or commercial finance experience Experience within financial services, banking, insurance, fintech or regulated environments Experience supporting change, transformation or business improvement initiatives Proven ability to work with senior stakeholders and influence decision making Experience improving reporting, analytics and management information Skills Strong stakeholder management and relationship-building skills Excellent analytical and problem-solving capability Ability to translate business requirements into practical solutions Comfortable working in a changing environment Strong Excel and reporting skills (Power BI desirable) Nice to Have Exposure to treasury, payments, banking operations or regulated finance environments Experience supporting finance transformation or process improvement programmes Knowledge of operational performance reporting and business insight generation Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Senior UX Designer (Fixed Term Contract) Location: Hybrid (1 day in Welwyn Garden City and 2 days in Farringdon, London) Contract Length: 6 Months Daily Rate: 450 - 600 Working Pattern: Full Time Are you ready to step into an exciting opportunity as a Senior UX Designer? Join our client, a leading player in the retail industry, where you will be at the forefront of crafting user experiences that transform how colleagues and suppliers engage with digital platforms. Your expertise will help shape intuitive, accessible designs that make a real impact! What You'll Do: As a Senior UX Designer, you'll take charge of redefining complex experiences into simple, user-friendly solutions. Your responsibilities will include: Leading the end-to-end design process: discovery, user journey mapping, sketching, wireframing, prototyping, and usability testing. Advocating for human-centred design across teams and the broader organisation. Collaborating within agile squads to enhance user experience across digital products. Conducting discovery sessions to understand user needs and validating designs through usability testing. Promoting inclusive design practises and ensuring accessibility in all your designs. Engaging with quantitative data to inform and refine your design decisions. Facilitating workshops and participatory design sessions to gather insights from business and user partners. Supporting and mentoring junior designers to foster a positive and inclusive team culture. What You'll Bring: To thrive in this role, you should have: A strong portfolio showcasing your expertise in web, responsive, and native design. Experience in high-profile design projects, preferably in an enterprise environment. Passion for user experience and a knack for solving product challenges. A solid understanding of the iterative design process, including research and user testing. Proficiency in interaction design for web and mobile applications, with a focus on accessibility (WCAG 2.1 level AA). Strong communication skills to engage with stakeholders at all levels. Familiarity with industry-standard tools like Figma, Adobe Creative Suite, Jira, and Confluence. A forward-thinking attitude, ready to embrace AI and its potential in UX design. Previous retail sector experience is a plus! Why Join Us? This is not just a job; it's a chance to make a tangible difference in a vibrant organisation with a global reach. You'll work alongside talented professionals, tackle diverse challenges, and help shape the future of user experiences in retail. Plus, you'll enjoy: Competitive daily rates, reflecting your expertise and contributions. A supportive, inclusive team culture that values collaboration and innovation. Opportunities for personal and professional growth, including mentoring junior designers. If you're passionate about transforming user experiences and ready to take on a new challenge, we want to hear from you! Apply Now! Join our client in redefining retail experiences. Send us your CV and portfolio today, and let's create something extraordinary together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Senior UI Designer Contract Type: Fixed Term Contract (3 months) Daily Rate: 400 - 580 Working Pattern: Full Time Join Our Client's Team and Make an Impact! Are you a passionate and skilled Senior UI Designer ready to elevate user experiences in the retail industry? Our client, one of the UK's largest supermarket chains, is on the lookout for a bold designer to join their dynamic multidisciplinary team. This is your chance to create intuitive solutions that enhance the shopping journey for millions! About the Role: As a Senior UI Designer, you will: Design UI for multi-platform projects, transforming complex experiences into simple, effective solutions. Own the end-to-end UI process, from interaction design discovery to delivering ready-for-build design files. Collaborate with UX designers, researchers, engineers, product managers, and more to create remarkable designs. Champion human-centred design practises, ensuring inclusivity and accessibility across all designs. Facilitate workshops and run participatory design sessions that inspire creativity and innovation. Continuously improve design processes to enhance efficiency and streamline workflows. What We're Looking For: To thrive in this role, you will need: 5+ years of UI design experience with a strong portfolio showcasing your expertise. Exceptional skills in UI and interaction design, including proficiency in Figma and knowledge of the latest design tools. Strong understanding of accessibility standards (WCAG 2.1) and a passion for inclusive design. Proven problem-solving abilities and experience in high-profile, customer-facing projects. Strong communication skills with the ability to present ideas clearly to various stakeholders. Coaching and mentoring experience, helping junior team members grow and succeed. Why Join Us? By joining our client, you'll be part of a team that values your expertise and fosters personal and career growth. Here's what you can expect: A hybrid work model that supports work-life balance. A diverse and inclusive team environment where your ideas are valued. Competitive benefits package that goes beyond industry standards. Opportunities for continuous learning and professional development. If you're ready to take your career to the next level and make a real difference in the retail industry, we want to hear from you! Your creativity and expertise could help shape the future of shopping experiences. How to Apply: If you're excited about this opportunity, please submit your application along with a portfolio demonstrating your design skills. Join our client's mission to transform the retail landscape and help customers shop better! Don't miss out on this exciting opportunity! Apply now and be a part of something special. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

IT Sourcing Manager Birmingham, Bristol, Edinburgh, Halifax, Leeds / Hybrid 6 months contract Salary from 75,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are seeking an experienced IT Sourcing Manager with a demonstrable track record of delivering complex sourcing initiatives within large, regulated organisations. The successful candidate will have extensive experience managing end-to-end sourcing activity across multiple technology categories and be comfortable operating in a highly governed environment. Experience within Financial Services, Banking, Insurance, FinTech or other heavily regulated sectors is highly desirable. You will be joining the team on a 6-month contract, working Monday to Friday, 9am to 5pm, hybrid working being office based, at one of the above locations, 2 days a week. Key Responsibilities Manage and deliver outcomes for a portfolio of IT sourcing projects and contracts, including renewals and new supplier engagements Lead end-to-end sourcing activity, covering requirements definition, market engagement, commercial negotiation, contract award, and transition Negotiate contracts and service level agreements to achieve value, manage risk, and meet business objectives Analyse data from multiple sources to identify commercial, operational, and risk impacts, providing clear recommendations to stakeholders Manage supplier relationships to ensure performance, value for money, and alignment with contractual obligations Support senior stakeholders with sourcing strategy, pipeline planning, and workload prioritisation Deliver outcomes within established procurement, governance, and risk management frameworks Identify and resolve sourcing and supplier issues, applying sound judgement and pragmatic solutions Improve and work within existing sourcing processes, contributing ideas for enhanced ways of working Manage and coordinate multiple concurrent sourcing activities of low to medium complexity Provide advice and guidance to stakeholders on sourcing best practice and supplier strategy Support wider team capability by sharing knowledge and mentoring colleagues where appropriate Stakeholder & Relationship Management Build and maintain effective working relationships with internal stakeholders across IT and the wider business Engage confidently with suppliers, holding credible commercial and technical conversations Support senior colleagues in managing complex or sensitive supplier and stakeholder relationships Skills & Experience Proven IT sourcing and procurement experience with full lifecycle responsibility for complex sourcing events and supplier negotiations. Strong track record delivering sourcing outcomes within large-scale, complex organisations operating under robust governance and regulatory controls. Demonstrable experience sourcing across one or more of the following technology categories: Software and SaaS, Public Cloud (AWS, Azure, GCP), Private Cloud, Network Services, AI and Emerging Technologies Experience leading complex sourcing programmes from requirement definition, market engagement and RFP through to negotiation, contract award and implementation. Strong commercial acumen with experience negotiating high-value technology contracts and managing strategic suppliers. Experience operating within Financial Services, Banking, Insurance, FinTech, Telecommunications or similarly regulated industries. Strong stakeholder management skills with the ability to influence and challenge senior stakeholders. Ability to assess commercial, operational and risk implications and provide clear recommendations. Experience using eSourcing and procurement platforms. Strong analytical capability with advanced Excel skills and the ability to interpret sourcing and supplier data. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Desktop Migration Support Engineer 12 Month Contract (Initial) Chester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Desktop Migration Support Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with a desktop support background who enjoys working directly with users, resolving issues, and delivering excellent customer service. The successful candidate will support end-user computing services across both business-as-usual activities and desktop migration initiatives, helping users through change while gaining exposure to virtual desktop and application technologies. We are looking for someone with a positive attitude, a willingness to learn, and a passion for providing a high-quality user experience. Key Responsibilities Provide day-to-day desktop and end-user support, ensuring a positive customer experience. Troubleshoot and resolve desktop, application, hardware, and access-related issues. Support users through desktop migration activities, including device setup, user onboarding, and post-migration assistance. Act as a key point of contact for users, providing clear communication and guidance. Support remote working users and assist with remote access technologies. Work closely with engineering and support teams to escalate and resolve technical issues. Maintain accurate updates on support activities, incidents, and assigned tasks. Contribute to user documentation, FAQs, and knowledge-sharing activities. Demonstrate ownership of customer issues through to resolution. Continuously develop technical skills and knowledge across desktop, virtual desktop, and application support technologies. Essential Skills & Experience Experience working in a Desktop Support, IT Support, Service Desk, or End User Computing support role. Strong troubleshooting and problem-solving skills across desktop operating systems and applications. Excellent customer service and communication skills. Comfortable working directly with end users in a support-focused environment. Ability to manage multiple priorities while maintaining high levels of customer satisfaction. Positive, proactive attitude with a willingness to learn new technologies and processes. Beneficial Experience Exposure to virtual desktop technologies such as Citrix, Horizon, or similar platforms. Experience supporting remote access solutions and geographically dispersed users. Experience participating in desktop refresh, migration, or deployment activities. Familiarity with IT support processes and service management practices. Location: This is a hybrid working role with a requirement to work from the clients Chester office 3 days a week. Working hours : Standard Monday - Friday with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company

Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : 14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: August 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Work From Home: After 8 weeks training you can work from home 3 days per week. Based in Halifax, our newly refurbished office is just a 10-minute walk from Halifax train station. Plus, enjoy the convenience of free parking on-site!. What You'll Do: As a Home Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Queries on existing policies Using online digital resources Amending information on accounts such as address or name Supporting customers who cannot access the website or app Resolving any other query or concern on existing policies. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Laboratory Research Associate required for an accomplished Pharma/Sciences client! Location : Cambridge (this is an onsite position) Contract : 6 Months+ Pay Rate: PAYE Rate to be confirmed Are you ready to embark on an exciting journey in the world of research? We are on the lookout for a Research Associate with specific experience of designing, developing and optimising cell based and biochemical assays to support early-stage programmes and target validation activities. If you have a passion for discovery and a desire to contribute to groundbreaking projects, this is the perfect opportunity for you! About Us: Our client prides themselves on fostering an engaging and collaborative environment where ideas thrive, and creativity is celebrated. Their team is dedicated to pushing the boundaries of knowledge and making a positive impact through our research initiatives. Key Experience Required: We seek enthusiastic candidates with specific experience. The ideal candidate will possess: Hands on experience working in a similar position within a lab environment Experience of designing, developing and optimising cell based and biochemical assays to support early-stage programmes and target validation activities Proven in supporting development projects Experience in maintenance, calibration and use of LCMS systems A degree in a relevant field (e.g., biology, chemistry, social sciences). Strong analytical skills and proficiency in data analysis tools. Excellent written and verbal communication abilities. A collaborative spirit and the ability to thrive in a team-oriented environment. A proactive approach to problem-solving and a willingness to embrace challenges. What You'll Be Doing: As a Research Associate, you will play a pivotal role in supporting our research endeavors. You will work closely with experienced researchers and be involved in various exciting tasks, including: Conducting literature reviews to stay at the forefront of current research trends. Assisting in the design and implementation of experiments. Collecting, analysing, and interpreting data with precision and attention to detail. Contributing to the preparation of research reports and publications. Collaborating with team members to brainstorm new research ideas and methodologies. How to Apply: If you're excited about the prospect of joining our team as a Research Associate, we would love to hear from you! Please submit your CV ensuring your experience outlines your relevant experience to show us why you're the perfect fit for this role. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Laboratory Research Associate required for an accomplished Pharma/Sciences client! Location : Cambridge (this is an onsite position) Contract : 6 Months+ Pay Rate: PAYE Rate to be confirmed Are you ready to embark on an exciting journey in the world of research? We are on the lookout for a Research Associate with specific experience of designing, developing and optimising cell based and biochemical assays to support early-stage programmes and target validation activities. If you have a passion for discovery and a desire to contribute to groundbreaking projects, this is the perfect opportunity for you! About Us: Our client prides themselves on fostering an engaging and collaborative environment where ideas thrive, and creativity is celebrated. Their team is dedicated to pushing the boundaries of knowledge and making a positive impact through our research initiatives. Key Experience Required: We seek enthusiastic candidates with specific experience. The ideal candidate will possess: Hands on experience working in a similar position within a lab environment Experience of designing, developing and optimising cell based and biochemical assays to support early-stage programmes and target validation activities Proven in supporting development projects Experience in maintenance, calibration and use of LCMS systems A degree in a relevant field (e.g., biology, chemistry, social sciences). Strong analytical skills and proficiency in data analysis tools. Excellent written and verbal communication abilities. A collaborative spirit and the ability to thrive in a team-oriented environment. A proactive approach to problem-solving and a willingness to embrace challenges. What You'll Be Doing: As a Research Associate, you will play a pivotal role in supporting our research endeavors. You will work closely with experienced researchers and be involved in various exciting tasks, including: Conducting literature reviews to stay at the forefront of current research trends. Assisting in the design and implementation of experiments. Collecting, analysing, and interpreting data with precision and attention to detail. Contributing to the preparation of research reports and publications. Collaborating with team members to brainstorm new research ideas and methodologies. How to Apply: If you're excited about the prospect of joining our team as a Research Associate, we would love to hear from you! Please submit your CV ensuring your experience outlines your relevant experience to show us why you're the perfect fit for this role. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.