Customer Service Officer

Customer Service Officer

• Part-time (21 hours per week - Tues, Weds, Thurs )
• Temp contract for 3 months with possible extension
• Location: W10, London
• Rate: PAYE: £17.85 per hour or Umbrella £22.59 per hour

We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months.

Day-to-day of the role:

• Operate the local housing office reception, being the first point of contact for tenants.
• Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications.
• Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager.
• Provide immediate answers and support where possible, ensuring a high level of customer service.
• Work closely with Neighbourhood Managers to understand and address the specific needs of the community.

Required Skills & Qualifications:

• Strong interpersonal and communication skills, with the ability to engage effectively with the public.
• Experience in a customer service or front-facing role, preferably within a housing or community services context.
• Ability to handle multiple tasks simultaneously and with attention to detail.
• A proactive approach to problem-solving and providing solutions.
• Comfortable working independently and as part of a team.

To apply for this Customer Service Officer position, please submit your CV detailing your relevant experience in this role.