Repairs and Maintenance Support Officer

Repairs and Maintenance Support Officer

• Location: Merton, Morden, SM4
• Job Type: 2x positions till end of May 2026 with possible extension
• Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour

We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget.

Day-to-day of the role:

• Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines.
• Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively.
• Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling.
• Liaise directly with customers as needed to support repair functions.
• Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group.
• Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases.
• Assist in the inspection and ordering of repairs and void works, including customer liaison.
• Analyse repair volumes, expenditure, and customer satisfaction to support service delivery.
• Raise work orders, support work specifications, and assist in quality inspections.
• Process invoices and payment requests from contractors, ensuring compliance with governance.
• Resolve customer complaints and inquiries proactively.
• Support the management of specialist surveys and minor works contracts.
• Maintain comprehensive, up-to-date records of assets, risks, and systems.
• Communicate effectively with Boards, management, and governance levels.
• Support the delivery of a value-for-money responsive repairs service.
• Undertake CPD and perform additional duties as requested by the line manager.

Required Skills & Qualifications:

• Experience with housing, repairs, landlord compliance, and relevant IT systems.
• Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements.
• Knowledge of contractor payment processing and validation.
• Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases.
• GCSE grade C or equivalent in English Language and Maths.
• Excellent organisational skills, ability to work independently and as part of a team.
• Strong commitment to customer service.

To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience