Job Description
Customer Service Advisor - Housing Benefit Team
Wembley (near Wembley Stadium) 100% Office-Based Mon-Fri, 09:00-17:00 (35-37 hrs/week) £17.33 per hour (PAYE) Contract until May 2025
Make a Real Difference to Your Community
Join our fast-paced Housing Benefit telephone team in the heart of Wembley. We're looking for a resilient, tech-savvy Customer Service Advisor to support residents with complex financial and welfare enquiries.
You'll be the first point of contact for customers-handling high call volumes (around 150 calls per day) and delivering clear, accurate advice on sensitive issues including:
- Housing Benefit entitlement
- Overpayment recovery
- Income maximisation
- Eligibility for wider financial support
What You'll Be Doing
- Managing a live call while using multiple specialist IT systems
- Explaining legislation and financial processes in a clear, empathetic way
- Maintaining precise and up-to-date customer records
- Supporting residents through complex and often sensitive situations
What We're Looking For
- Strong multi-tasking & IT skills - confident navigating several systems at once
- Excellent communication - able to simplify complex information professionally
- Resilience under pressure - experience in high-volume environments
- Reliability - fully office-based, Monday to Friday
If you thrive in a dynamic environment and want a role where your support truly matters, we'd love to hear from you.
