Job Description
Job Title: Customer Advisor
Location: Greater Belfast Area - Free staff bus from the city centre and free staff car parking
Duration: Permanent
Hours: 37 hours per week - Monday to Friday, 8.30am-5.00pm, with one evening per week until 7.00pm (paid as overtime or worked as a later start)
On behalf of our client, an award-winning organisation employing over 2,500 people across Northern Ireland, we are delighted to be recruiting 3 Customer Advisors to join their Customer Services team.
This is a busy frontline role supporting customers via telephone and email. You will handle queries, coordinate appointments, respond to emergencies, and process essential documentation while delivering professional, empathetic and high-quality service at all times.
If you enjoy helping people and thrive in a team-focused environment, this is an excellent opportunity to build a long-term career within a respected organisation.
What You Can Expect:
- Competitive Pay & Progression
- Starting hourly rate of £12.86, rising to £13.38 after 12 months
- Paid overtime opportunities available
- Annual pay review every April
- Work-Life Balance
- 20 days annual leave plus 11 bank holidays, increasing with service
- No weekend working
- Latest finish 7pm (one evening per week only)
- Free staff transport from the city centre
- Free on-site car parking
- Security & Benefits
- Company pension scheme from day one, with matched contributions up to 6% (subject to criteria)
- Life assurance
- Private medical insurance (subject to qualifying criteria)
- A large and diverse workforce with career development opportunities.
Essential Criteria:
- Minimum of 5 GCSEs (Grade A-C) or equivalent, including English and Maths at Grade C or above
- At least 2 years' experience in a high-volume contact centre OR 3 years' experience in retail
- Excellent IT and communication skills
- Ability to multitask and work both independently and as part of a team
- Applicants must have the permanent right to work in the UK (no sponsorship available)
This is a permanent opportunity with a secure and growing organisation that genuinely invests in its people. Please note that applicants must have the permanent right to work in the UK, as sponsorship is not available for this role.
How to Apply: If you wish to apply or would like more information, please email your CV to
If this opportunity isn't quite right for you but you are seeking a new role, we would still welcome your enquiry.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer
