Job Description
Job title: Member Assistant
Location: Grange, Kendal & Lancaster Branches
Are you an enthusiastic and innovative individual looking for a rewarding opportunity to make a difference in your community? Join our team as a Member Assistant! We are dedicated to putting our community first and are seeking someone whose values align with ours. In return, we offer a competitive remuneration package and a supportive culture that promotes continuous professional development and training. We welcome applicants from diverse backgrounds.
Key Responsibilities:
- Deliver exceptional member experiences in our branches, while actively promoting our services, including digital platforms.
- Identify, assess, and mitigate risks in accordance with our risk management framework and regulatory expectations.
- Conduct all activities following established procedures to ensure compliance with conduct rules.
- Strive to achieve and surpass your objectives, contributing to our strategic goals and initiatives.
- Ensure positive outcomes for our members by adhering to the principles of Consumer Duty.
- Manage member complaints effectively, utilising the Society's Complaints Procedure and escalating issues when necessary.
- Engage with local communities by supporting initiatives and events that enrich our neighbourhoods.
- Stay current with online training requirements, including mandatory refreshers and policy updates.
What We're Looking For:
- A minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
- Ability to travel regularly between the Grange, Kendal, and Lancaster Branches.
- Excellent communication and interpersonal skills, with a strong ability to connect with members and colleagues.
- Capability to work independently, making informed decisions based on your experience and skills.
- Attention to detail and a commitment to getting things right the first time.
- A clear understanding of market opportunities and a focus on achieving growth objectives.
Additional Information:
This role involves working across three branches (Grange, Kendal, and Lancaster), so you must have reliable transportation and be prepared for potential short-notice travel between locations. Flexibility to travel to other branches may also be required as needed.
If you're ready to take on a role that is both challenging and rewarding, we encourage you to apply. Join us in making a meaningful impact in our community while developing your career in a supportive environment.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
