IT Technician (Temporary)

Role: IT Technician (Temporary)
Hourly Pay Rate: 16.86 - 17.91
Location: Central Cambridge (On Site 5-Days)
Estimated Length of Assignment: 1 month+
Appointment Subject to DBS Check

A well-known and prestigious organisation is seeking an IT Technician to provide 1st & 2nd line IT support across its main site and associated locations. This is an ongoing temporary assignment, offering hands-on involvement in day-to-day service delivery, user support, hardware and software installation, and assistance with networking and infrastructure activities within a busy operational environment.

Core Responsibilities:

• Acting as the first point of contact for IT support requests and incidents
• Providing first line investigation, diagnosis, and resolution of routine technical issues
• Escalating unresolved issues appropriately and maintaining accurate support records
• Installing, configuring, and decommissioning hardware and software
• Supporting application maintenance and troubleshooting
• Assisting with network and infrastructure support activities
• Contributing to incident and problem management processes
• Supporting staff onboarding and induction on IT tools and services

Experience Required:

• Experience providing 1st & 2nd line IT support within a professional environment
• Strong working knowledge of Windows desktop operating systems and Microsoft Office
• Experience supporting Microsoft 365 environments
• Basic understanding of networking concepts (LAN, WiFi, switches, routers)
• Experience installing and configuring hardware and software