Customer Service Advisor

Ringwood, Hampshire
12.30 per hour + Bonus
Full-Time Rotating Shifts Weekend Availability Required

Want to work behind the scenes for a premium, well-loved British retail brand, where every customer interaction is about creating 100% happiness?

TeamJobs is recruiting for a multi-channel Customer Service Advisor to join a fast-paced and energetic Contact Centre team in Ringwood. If you enjoy speaking to customers, solving problems, and hitting targets, this is your opportunity to be part of something special.

This isn't just another call centre job. It's about creating standout experiences.

As a Customer Service Advisor, you will:

• Handle inbound telephone calls

• Respond to customer emails and live chats

• Support customers via social media channels

• Assist with order placements (consumer & B2B)

• Resolve product, delivery and dispatch queries

• Make outbound follow-up calls where required

• Work towards individual and team KPIs

You will be empowered to make decisions and ensure every customer leaves feeling 100% satisfied.

• Excellent written and verbal communication skills
• Confident handling email and live chat enquiries
• Ability to multitask and manage multiple chats
• Target and KPI-driven mindset
• Strong IT skills (Excel, Outlook, CRM systems)
• Flexible to work rotating shifts, including weekends

Desirable:

• Previous contact centre experience

• Sales confidence

• Experience working in a multi-channel environment

The contact centre operates:

• Monday-Friday: 8:30am-7:00pm

• Saturday: 8:30am-5:00pm

• Sunday: 9:00am-5:00pm

Rotating shift pattern with weekend work required.
Contracted availability between 8:00am-10:00pm.

• Full training provided
• Supportive and friendly team environment
• Career progression opportunities
• Work for a premium, well-loved UK brand

If you are passionate about customer experience, motivated by results, and want to grow within a supportive team environment, this is a fantastic opportunity.

You will receive full training, ongoing support, and real opportunities for progression.

Ready to deliver 100% happiness? Apply today with TeamJobs.

INDCP