CRM Specialist Fine Jewellery

CRM Specialist Luxury Fine Jewellery London Up to 40,000

Zachary Daniels Recruitment are delighted to be partnering with a prestigious luxury fine jewellery house, in the heart of Chelsea to recruit a CRM Specialist for their flagship boutique.

This is a unique opportunity to join an established luxury brand where you will play a pivotal role in driving both retail performance and client development strategy. Working closely with the store manager, you will take ownership of elevating the in-store experience, strengthening client relationships, and delivering CRM initiatives that support long-term brand growth. This is a full-time position with occasional weekend work on a rota basis.

• Private healthcare
• Wellbeing support via an EAP programme
• Jewellery loyalty scheme
• Birthday day off
• Team socials
• Office snacks
• Opportunity to wear the brand's jewellery

• Manage new and existing client enquiries alongside the retail team
• Deliver a first-class customer experience in store, online and via telephone
• Proactively drive sales through relationship building and client development

• Ensure best practice in clienteling, database capture, collection previews and local networking
• Work with the Managing Director to set and deliver clienteling KPIs (data capture, prospecting, outreach, repeat purchase, and retention)
• Collaborate with leadership and marketing teams to create a seamless luxury experience across all touchpoints
• Act as a brand ambassador, leading by example in all client interactions
• Recruit and develop High Net Worth clients within and beyond the boutique
• Propose and implement elevated, luxury-first client experiences

• Proven experience within fine jewellery (essential)
• Strong experience working with High Net Worth (HNW) clients
• Exceptional communication and interpersonal skills
• Confident using stock management systems and Excel
• Proactive, self-motivated and commercially minded
• Impeccably presented with a professional and polished approach
• A collaborative team player with energy and a positive attitude

If you are an experienced luxury jewellery professional with a passion for client development and retail excellence, we would love to hear from you.

BH35534