Relationship Manager

Relationship Manager

Warwick (1 day per week)

6 Month Contract

Join Us in Powering the Future!

Are you ready to make a significant impact in the energy sector? Our client, a leading organization in high voltage transmission, is on the lookout for an enthusiastic and dedicated Relationship Manager. This pivotal role connects customers to the transmission system in England and Wales and plays a key part in realizing the UK's net zero ambitions. If you thrive on building relationships and guiding customers through processes, we want to hear from you!

What You'll Do:

As a Relationship Manager, you will be the first point of contact for our customers, supporting them throughout our connections process. You will be the voice of the customer internally, ensuring that their needs and requirements are met while actively managing their progression against critical connection milestones.

Key Accountabilities:

• Build Relationships: Proactively engage with customers to establish and strengthen relationships.
• Resolve Issues: Log customer complaints and resolve them quickly and efficiently, ensuring customer satisfaction.
• Capture Insights: Utilize our CRM system to capture customer intelligence and feed insights into our business plan.
• Data Champion: Act as a data champion for our CRM system to maintain accurate data that aligns with our customer pipeline.
• Customer Communication: Understand customer needs and keep them updated through progress meetings and communications.
• Articulate Solutions: Have a solid understanding of all aspects of a Transmission Operator Connection Offer (TOCO) and convey this in customer-friendly terms.
• Strategic Planning: Write Account Plans for our strategic customers to ensure alignment and success.
• Mentor & Coach: Share knowledge and coach Associate & Assistant Relationship Managers to help them grow and develop.

We want someone who is enthusiastic, organized, and ready to take on challenges in a busy environment. The ideal candidate will possess:

• Experience: Proven experience in managing multiple customers or stakeholders with a track record of influencing at a peer level.
• Commercial Acumen: Strong negotiation skills and commercial awareness.
• Technical Skills: Familiarity with relationship and/or account management, preferably with experience in CRM systems like Salesforce.
• Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to thrive in a dynamic environment.

Why Join Us?

• Impactful Work: Be a part of something bigger by contributing to the UK's net zero goals.
• Collaborative Environment: Work alongside a passionate team that values your insights and contributions.
• Career Development: Opportunities to grow and develop your skills in a supportive environment.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.