Customer Liaison officer - Grimsby/ Bolton

Location: Grimsby (travel required across Grimsby and Boston)
Contract: Temporary (Initial 4 weeks, potential to extend)
Working Hours: Monday to Friday, 8:00am - 4:30pm
Job Category: Community & Communications

We are currently seeking a temporary Customer Liaison Officer to join our team for an initial 4-week period, with the possibility of extension.

This role involves regular travel across the Grimsby and Boston areas. A full UK driving licence (maximum 5 points) and access to your own vehicle are required. Mileage can be claimed (rates available upon request).

Hourly pay rates are flexible but should align closely with the equivalent permanent salary of up to 30,000 per annum plus a 4,000 motor expenditure allowance.

We deliver planned improvement works to approximately 12,000 properties under a long-term partnering agreement. Works include:

• Kitchen and bathroom replacements

• New windows and doors

• Full central heating systems

• Installation of efficient boilers

• Air source heat pumps

As a Customer Liaison Officer, you will:

• Lead resident and community engagement initiatives.

• Build strong, positive relationships within local communities.

• Communicate clearly and effectively with residents regarding the nature and scope of works.

• Act as the main point of contact for residents, handling enquiries and concerns with empathy and professionalism.

• Coordinate access arrangements to ensure works are completed smoothly and on schedule.

• Resolve access-related or resident issues promptly, escalating where necessary.

• Maintain accurate records of communications, access arrangements, and issue resolutions.

• Previous experience in a customer service role

• Ability to manage sensitive situations professionally

• Strong resilience and negotiation skills

• Proficiency in Microsoft Office

• Full UK driving licence

• Experience within the Social Housing sector

We are specialists in the Social Housing sector, delivering services across:

• Repairs & Maintenance

• Capital Works

• Retrofit

Our mission is to help provide safe, warm and decent homes. We are committed to developing our people and fostering a culture built on Courage, Care and Respect.

We are proud to be Investors in People - Gold and promote equality, diversity and inclusion across all areas of our business.