Regen Solutions

Temporary Repairs Service Planner Location: Hitchin, Hertfordshire Contract Type: Temporary Assignment Duration: 17/04/2026 to 10/05/2026 (approx. 3-4 weeks) Working Hours: Monday to Friday, 8:00am - 4:30pm Job Category: Planning Region: Hertfordshire The Role We are currently recruiting for a Temporary Repairs Service Planner to support the scheduling and deployment of trade operatives to tenant properties. This is a full-time, office-based position located in Hitchin. This is a short-term temporary assignment , expected to run from 17th April to 10th May 2026 . The Client This role supports a newly launched contract with Cambridge Housing Society, commencing on 1st April. This is a long-term partnership covering approximately 3,000 residential properties across Cambridgeshire, from Wisbech to Haverhill, with the majority located in central Cambridge. The service includes: Responsive repairs Voids Cyclical works Planned maintenance Key Responsibilities Work within the Repairs and Maintenance Planning team to deliver an effective service and identify improvements Review daily schedules and implement adjustments where required Allocate repairs and maintenance tasks to appropriate operatives Liaise with operatives, tenants, and the client to ensure high levels of customer service Coordinate the completion of daily work orders Monitor and track jobs through to completion to ensure a first-time fix Reschedule and update appointments using planning systems as required Review the previous day's schedule to ensure all jobs are completed and closed Work towards individual and client KPIs Ensure trade skill sets and geographic planning are used effectively Requirements Strong customer service experience