Customer Service Coordinator

Job Title: Customer Service Coordinator Location: Redditch Salary: £26,850, Job Type: Full-Time, Permanent

Are you a tenacious, structured administrator with a talent for building relationships?

Arden Personnel is recruiting for a Customer Service Coordinator on behalf of a leading company in Redditch. This is a fast-paced, pivotal role where you will support the Customer Experience and Internal Sales teams, ensuring clients receive first-class service and accurate contractual support.

The Package

• Salary: £26,850 per annum
• Hours: Monday to Friday, 08 00 (No weekends)
• Holiday: 25 days + Bank Holidays (Option to buy 5 additional days)
• Benefits: 5% Matched Pension, Health Cash Plan, Enhanced Maternity/Paternity, and Retailer Discounts.

The Role

Reporting to the Head of Customer Experience, you will be the main point of contact for client contractual queries. Your day-to-day will involve a mix of detailed administration, pricing analysis, and active relationship management.

Key Responsibilities

• Contract Management: Maintaining client information, producing professional quotations, and managing the renewal process to ensure high retention rates.

The Ideal Candidate: You don't be just "do" admin; you understand why it matters. You are methodical, factual, and results-oriented, with the ability to influence others.

• Experience: Previous experience in a similar sales support, contract administration, or quote-management role is essential.
• Skills: You must be highly numerate and computer-literate, with excellent skills in Microsoft Excel (analysis) and Word
• Attributes: We are looking for someone who is tenacious, persistent, and able to see a job through to conclusion.
• Approach: You are "supportive, efficient, and responsible" aligning with the company's core values to serve both the client and colleagues.

Desirable:

• Experience within the contract catering market or similar service industries.
• Knowledge of managing KPIs (conversion, retention, lead turnaround).

Why Apply? This is a chance to join a company that values Expertise and Versatility. You will be given the independence to manage your own workload while being part of a supportive, collaborative team that celebrates high performance.

&#(phone number removed); Ready to Apply?

We re reviewing CVs for this Service Desk Coordinator early applications are encouraged.

&#(phone number removed); (url removed)
&#(phone number removed); (phone number removed) (Alcester) (phone number removed) (Redditch)

Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.

&#(phone number removed); About Arden Personnel

We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon.
We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

&#(phone number removed); Your next opportunity could be just a call or click away.