Training and Development Officer

As our Trainer, you will be responsible for designing, delivering and continuously improving classroom-based training programmes. You will work closely with management teams to ensure all new starters and existing employees receive high-quality, engaging training that equips them with the skills and knowledge to succeed.

Client Details

The employer is a well-established organisation within the Business Services sector. They are known for their strong commitment to employee development and operate as a medium-sized enterprise with a structured and professional work environment.

Description

• Designing and delivering engaging classroom-based training sessions
• Leading new starter inductions and onboarding programmes
• Supporting the ongoing development of call centre staff
• Creating and updating training materials, guides and resources
• Identifying training needs in collaboration with team leaders and managers
• Monitoring training effectiveness and adapting content where required
• Providing coaching and follow-up support to embed learning
• Ensuring training aligns with company standards, compliance requirements and customer service excellence

Profile

A successful Trainer should have:

• Proven experience in delivering and managing training programmes
• Strong knowledge of employee development strategies.
• Excellent communication and presentation skills.
• Ability to analyse training needs and develop appropriate solutions.
• Proficiency in using learning management systems and training tools.
• A relevant qualification or certification in training or a related field.
• A proactive approach to continuous professional development and staying updated with industry trends.

Job Offer

• Competitive salary ranging from 30,000 to 32,000 per annum.
• Comprehensive benefits package to support your well-being and career growth.
• Opportunity to work within a professional and supportive environment in the Business Services sector.
• Chance to make a significant impact on employee development and organisational success.

If you are a motivated Trainer looking to further your career in the Human Resources department, we encourage you to apply and join this exceptional team.