Head of Direct Dialogue

Salary: £60,332
Contract: Permanent
Location: London - hybrid with home working option (regular travel to London office and nationwide as required)
Closing date: Monday 16 February by noon
Benefits: 30 days holiday plus bank holidays, flexible working practices, competitive pension

We have an exciting opportunity for a Head of Direct Dialogue to lead one of the most strategically important Income Generation programmes. This high-profile role will shape the long-term vision for face-to-face acquisition across both cause-led and lottery products, driving sustainable growth and building meaningful supporter relationships. You ll oversee a hybrid in-house and agency model, manage multi-million-pound investment, and ensure the delivery of exceptional and compliant supporter experiences across the UK.

Working closely with senior leaders across Individual Giving and the wider organisation, you will champion the role of Direct Dialogue in the supporter journey, influence strategy, and lead integrated projects that enhance loyalty, value and organisational impact. You ll provide highly visible leadership to field-based teams, ensuring alignment, innovation, and a culture rooted in inclusion, wellbeing and performance.

To be successful as the Head of Direct Dialogue you will need:

• Extensive experience leading large-scale Direct Dialogue programmes, including in-house and agency face-to-face fundraising.
• Strong strategic and operational leadership skills with the ability to integrate programmes across Individual Giving and wider income streams.
• Deep knowledge of compliance requirements including the Code of Fundraising Practice, Gambling Commission regulations, GDPR and safeguarding.
• Excellent leadership and people-management skills, with experience motivating and supporting field-based teams.

If you would like an informal discussion about the role, please get in touch and ask for Heather, quoting reference 2876HB.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.