Client Service Agent

Client Services Advisor

£26,500 DOE

Maidstone, with hybrid working (1 day in the office per week)

Monday to Friday 8am 5pm

We are working on behalf of a well-established, internationally known digital security company to source an enthusiastic, motivated Client Services Agent to join their busy and friendly team. Based in Maidstone, this role offers set days in the office and the rest of the week working remotely, with full training and support.

If you are fluent in English as well as Arabic, Hebrew, Bulgarian or Greek. This would be desirable.

Duties include:

• Following defined procedures and protocols to deliver application data checking and verification services.
• Supporting customers through global processes and procedures to complete applications.
• Using Zendesk to monitor and action a support ticketing system.
• Liaising with business registries for validation information.
• Maintaining accurate and up to date information within the intranet to support internal processes and training material being kept up to date.

The successful candidate will have/be:

• Fantastic customer service skills and a strong customer focused approach.
• Previous experience within a customer service or customer support role.
• Excellent attention to detail.
• Strong problem-solving skills and lots of self-motivation.
• Confidence and ability to learn and apply new concepts quickly.
• Flexibility and adaptability according to team and business needs.
• Bilingual this would be a significant advantage, although not essential.

This is a great company who believe in looking after their workforce and providing a positive workplace. If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Holly Ensoll, Senior Consultant for Pearson Whiffin Recruitment.

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