Operations Manager M&E & Heating

Operations Manager (M&E / Heating)

Contract Type: Temporary (3-6 months)

Location: National coverage - Remote

Hourly rate: Competitive

We are recruiting on behalf of one of the UK's largest housing providers for an Operations Manager with a focus on Mechanical and Electrical (M&E) and Heating systems. This is a pivotal management role with a national scope, responsible for overseeing the mechanical and electrical assets across the organisation.

Day-to-Day of the Role:

• Lead and manage a team of up to four Contract Surveyors, ensuring all M&E assets are serviced, inspected, and repaired in compliance with legislative requirements and best practices.
• Monitor and measure team performance in terms of compliance, cost, quality of service, and customer satisfaction to ensure value for money and customer-centric service delivery.
• Act as a technical and/or programme lead on specific M&E issues, providing specialist advice and guidance as needed.
• Support procurement activities and manage multiple budget lines, ensuring cost-effective contract arrangements and financial compliance.
• Conduct life cycle analysis and manage capital work referrals in alignment with strategic planning.
• Liaise with key stakeholders including MPs, local authorities, and regulatory agencies to manage expectations and maintain strong professional relationships.
• Handle complaints related to contractor activities or service standards, ensuring appropriate response and improvement actions.
• Drive team performance through regular meetings, performance reviews, and development opportunities to foster a high-performance culture.

Required Skills & Qualifications:

• Demonstrable experience managing teams in a fast-paced, customer-driven environment, preferably with geographically dispersed teams.
• Strong background in contract management with a proven record of maintaining high KPIs and customer satisfaction.
• In-depth knowledge of statutory regulations relevant to M&E assets and compliance requirements.
• Experience in budget management across multiple streams.
• Effective stakeholder management skills, both internally and externally.
• Excellent communication skills, both written and oral.
• Educated to A level or above, with membership in CIOB, SIBSE, or CIPS, or a Level 4 qualification in a technical or built environment subject.
• Desirable: Experience managing multiple M&E contracts and asset streams within a social housing context.

If you would like to be considered, please do get in touch with Mel