Records Lead

We are seeking a skilled Records Lead to manage and maintain accurate records for a law firm. This permanent position is based in London and offers an excellent opportunity to contribute to organisational success.

Client Details

The hiring company is an international law firm with an fabulous reputation.

Description

• Line-manage a team of three setting objectives and conducting regular one-to-ones/performance reviews.
• Direct and oversee external contractors/service providers, ensuring services meet agreed SLAs and are delivered on time.
• Review and improve Records working practices to streamline processes and reduce unnecessary administration.
• Plan and deliver ad hoc Records projects, reporting progress, risks and benefits.
• Barcode and register all incoming archive and deeds items in Elite 3E Records Management System (RMS), including file/box contents where provided on storage forms or schedules.
• Return one copy of the completed registration form/schedule, with storage details added, to the relevant fee-earner's secretary.
• Process retrievals: search Elite 3E RMS, order items via providers' web portals, receipt/sign for deliveries, and check-out/check-in items accurately on return.
• Prepare consignments for collection (e.g., fill storage cages, arrange collections with the storage provider).
• Manage permanent withdrawals and update Elite 3E RMS to reflect final disposition.
• Undertake special Records-related tasks as required.
• Destroy client files in line with firm policy, retention schedules and data-protection requirements (e.g., UK GDPR); obtain and retain certificates of destruction.
• Maintain accurate chain-of-custody records and audit trails for all movements.
• Support Business Continuity and Health & Safety procedures relevant to Records operations.

Profile

• Previous management experience.
• Strong customer-service focus with a pragmatic, can-do approach.
• Essential: proficient user of Elite 3E RMS (or equivalent records system) and confident with standard IT tools (e.g., Outlook, Excel, barcode scanners/labels).
• Experience in Records/Information Management within a professional services environment.
• Excellent telephone manner and written communication.
• Understanding of data protection and retention principles applicable to Records.
• Minor maintenance of business equipment (training provided).
• Flexibility to travel to MK, Edinburgh, Glasgow ad Dublin as required.
• IT literate, Elite 3E RMS essential.
• Experience within Records services.

Job Offer

40,000 - 45,000 (depending on the candidate) plus benefits