Investigation and Information Assistant

Investigation and Information Assistant

Hammersmith and Fulham

£19.12ph

Accountabilities:

• Respond to enquiries from elected members in a clear, concise, and professional manner.
• Gather information from relevant departments and internal systems to provide accurate responses.
• Draft written communications that are well-structured, easy to understand, and tailored to the audience.
• Maintain records of enquiries and ensure compliance with council policies and procedures.
• Leave clear and concise notes on internal systems
• Build positive working relationships with members, officers, and stakeholders.
• Contribute to continuous improvement of the enquiries process.
• Report on number of closed enquiries each week by department
• To support our complaints teams to ensure early resolution of residents complaints and Housing Ombudsman enquiries.
• To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area.
• To assist the Head of service and 2 other managers within the when required.

Knowledge & Skills:

• Experience of working with residents to resolve complaints or disputes with their landlord.
• Experience of dealing with a diverse community client base
• Ability to organise own workload successfully using time management skills.
• Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
• Experience in setting up and maintaining accurate records, including database/spreadsheet management.
• Excellent verbal and written communication skills.
• Able to present information clearly, systematically and accurately.
• Ability to persuade and negotiate with all stakeholders to achieve desired outcomes.
• Commitment to continuing personal development.

To find out more information please contact (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency