Property Manager

Job Title: Property Manager (Estates)

Office Location: Harlow (CM20)
Working Hours: 37 hours per week
Salary: Up to 38k (dependent on experience)

FTC: originally for 6 months, then good opportunity to be taken on Perm.

Role Overview

We are seeking an experienced Property Manager (Estates) to oversee a portfolio of residential developments. You will be responsible for delivering exceptional service, ensuring compliance with legal requirements, and maintaining strong relationships with stakeholders.

Key Details

• Office/Home-Based: Hybrid working pattern (office is in Harlow so you will work from home 4 days a week on day in Harlow) Mileage paid 45p per mile
• Office Days: 3 days per week

• Salary banding: Up to 38k

  Weekly hours: 37hrs

  No of office days per week/month: as above

  Portfolio

  Location(s): MK, Northampton, Bedford and St Neots

  No of RMCs: 15

  No of RTMs: 1

  No of units: 950 total; 770 flats and 160 houses

• Experience Required: Minimum 2 years in property management; ideally ATPI qualified

Key Responsibilities

Communication & Client Service

• Respond to communications promptly (48 hours for written, 24 hours for calls).
• Maintain professional correspondence with leaseholders, contractors, and stakeholders.
• Provide regular updates to development directors and proactively improve service levels.

Property Management

• Manage day-to-day operations across assigned developments.
• Ensure smooth handovers between managing agents and maintain accurate development plans.

Legal & Compliance

• Interpret and uphold leases and contracts.
• Stay updated on legislation and adhere to industry codes of conduct.
• Organize and minute AGMs, EGMs, and residents' meetings.

Financial Management

• Prepare and present annual service charge budgets.
• Liaise with credit control for recovery of service charges.
• Monitor financial positions and authorize invoices.
• Ensure timely completion and filing of service charge accounts.

Services & Assets

• Maintain annual contracts and statutory testing for mechanical/electrical assets (e.g., lifts, gates).
• Manage service contracts for cleaning, gardening, and other site services.
• Oversee on-site staff, training, and equipment.
• Review utility suppliers regularly for best value.

Health & Safety

• Keep documentation up to date and ensure compliance.
• Address issues raised in reports promptly.

Insurance

• Ensure appropriate insurance policies are in place.
• Manage valuations and claims for communal areas.

Major Works

• Plan and implement major works projects within budget.
• Support the Project Management team with execution.

Site Maintenance

• Conduct regular site visits and issue reports within 48 hours.
• Manage reactive maintenance requests efficiently.

General Duties

• Maintain accurate records and databases.
• Attend internal meetings and relevant industry exams.
• Hold a valid driving licence for site visits.