Service Desk Coordinator

Job Title: Service Desk Co-Ordinator Location: Redditch Type: Permanent Salary:£26,850 per annum

Are you a practical, organised problem-solver who can hit the ground running?

We are recruiting for a Service Desk Coordinator to join the team at AGGORA in Redditch. This is a permanent post for a candidate who is straightforward, reliable, and ready to slot into a busy team without needing hand-holding

You will be the central point of contact for clients and internal teams, taking accountability for repair jobs from start to finish.

• Coordinate Service Operations: Log service requests, prepare and send RAMS, arrange site access permits, and notify stakeholders of attendance and job progress.
• Manage Communication: Handle inbound and outbound calls regarding equipment repairs and client enquiries.
• Track Progress: Ensure jobs are completed successfully by tracking progress and providing timely updates.
• Admin Support: Maintain internal systems with accurate job status information and perform general administrative duties.

• Quick Starter: You are able to pick things up quickly and work with independence.
• Solid Customer Service: You have previous experience in a similar role or administration, with the ability to build relationships with stakeholders
• Detail Oriented: You are accurate and careful, demonstrating a high degree of attention to detail and a methodical approach to work.
• Resilient: You are disciplined and able to work under pressure and time restraints.
• Tech Savvy: You are computer-literate with excellent skills in Microsoft Word and Excel

You will be joining a company that values being supportive, efficient, and responsible. They are looking for a team player who is honest, enthusiastic, and willing to work extra hours when required to complete tasks.

• You will earn a salary of £26,850 per annum
• You will be working Monday to Friday 08.30-17.00 with a 30-minute break. There will be no weekend working.
• There is a pension scheme with contributions of 5% being matched by the company
• You will have a health cash plan
• Enhanced Maternity and Paternity is available
• You will get discounts for certain online and high street retailers.
• You will have 25 days holiday plus your bank holidays, and you can also buy an additional 5 days on top of that.
• Employee reward programs, to celebrate the achievements of employees
• Long service awards starting at 5 years

How to Apply If you are a practical individual who wants to get the job done, please contact Arden Personnel today or apply with your CV.

We re reviewing CVs for this Service Desk Coordinator early applications are encouraged.

&#(phone number removed); (url removed)
&#(phone number removed); (phone number removed) (Alcester) (phone number removed) (Redditch)

Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.

&#(phone number removed); About Arden Personnel

We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon.
We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

&#(phone number removed); Your next opportunity could be just a call or click away.