Anti-Social Behaviour Officer

Anti-Social Behaviour Officer known as a "Tenancy Enforcement Lead"

Full Time Permanent Role based on 37.5hrs per week

Salary Banding Range: £39,841 - £41,938 (Dependent upon experience)

Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role in the London Borough of Lambeth covering 6,500 properties. This borough is vibrant, diverse, and presents unique challenges and we need someone at the top of their game to help us tackle them head-on.

About the Role

In this challenging yet rewarding position, you will lead investigations into tenancy fraud, manage high-level anti-social behaviour (ASB) cases, and enforce tenancy conditions across our general needs, leasehold, and Care & Support homes. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime.

You will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators. Your ability to build strong networks and partnerships will be crucial in driving impactful change.

Key Responsibilities

• Leading investigations into tenancy fraud and handling high-level ASB cases.
• Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
• Attending ASB evictions and supporting victims to ensure tenancy sustainability.
• Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance.
• Collaborating with law enforcement and community organisations to strengthen neighbourhood safety.

What You Need to Succeed

• Extensive experience in ASB management, safeguarding, and tenancy fraud investigations.
• Deep understanding of housing and enforcement legislation.
• Ability to manage a demanding workload
• Proven ability to handle high-pressure situations with confidence and professionalism.
• Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
• A passion for creating safer, stronger communities and a determination to make a tangible impact.

Applications from backgrounds such as the Police, Probation, Housing, Enforcement would be desirable due to cross transferable skill sets.

Why Join Us?

This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you.

The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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