Metropolitan Thames Valley

Lettings Manager known internally as a Local Keyworker Manager Location: Hillingdon Hospital Site Office Salary Banding: £23,692.50 - £24,932.70 Hours of work: 10am to 2pm Monday to Friday - 22.5hrs per week - Permanent At MTVH we work in partnership with NHS Trusts to provide high quality accommodation for the doctors and nurses we all need. We are looking for a Local Keyworker Manager to work at our Hillingdon Hospital site office. This is a part time post working 22.5 hours per week. (Monday to Friday 10 00). Local Keyworker Mangers are an essential part of our Keyworker Rented Housing Team and are fundamental to the quality service we provide to our customers. What you will need to succeed You will need to be commercially driven and customer-focused ensuring a high quality of service is provided to our residents through the efficient management of our housing stock and the monitoring of our contractors. You will require experience within housing and specifically void management, lettings, and inspections. You will need to demonstrate excellent interpersonal skills, be able to work well under pressure, show attention to detail and be able to prioritise your work. Any experience of housing software would be a distinct advantage. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Income Officer - known internally as a "Customer Accounts Advisor" Location: Beeston, Nottingham NG9 1LA (Parking onsite subject to availability) Salary Banding: £29,025 - £30,553 Contract Type: Full time permanent based on a 37.5hr week Join MTVH as a Customer Accounts Advisor (Home Ownership) Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you. As a Customer Accounts Advisor, you will: Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction. Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations. Key Responsibilities Engage with customers primarily via outbound calls, as well as email and letters. Prevent and reduce arrears by providing information, support, and negotiating payment arrangements. Signpost customers to external funding where applicable. Assist residents with welfare benefits queries to help maximize their income. Collaborate with internal teams and external agencies to resolve issues and enhance resident support. Follow the debt recovery process, including legal proceedings when necessary. What You'll Need to Succeed Excellent communication and negotiation skills. Proven experience in collections. Strong knowledge of Homeownership tenure; understanding of Social Housing is desirable. Ability to manage your caseload independently and work collaboratively within a team. Attention to detail and a process-driven approach. Empathy, sound judgment, and the ability to assess and decide on the best course of action for each case. Prior knowledge of welfare benefits and experience in collections or social housing is advantageous. Working Arrangements Office-based in Beeston two days per week (alternating), with shifts between 8am 6pm, Monday to Friday. Rotas and shift patterns provided at least four weeks in advance. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Voluntary Trustee Position with the Molly Huggins Foundation Location: A combination of in-person/virtual - Travel will be required on occasions to London. Out of pocket travel expenses will be reimbursed. Time commitment: 5 meetings per year including a strategy day, with time to prepare before meetings and collaborate in between Remuneration: Voluntary (expenses reimbursed) Help shape the future of a new, ambitious charity Launched in 2024 by Metropolitan Thames Valley Housing (MTVH), the Molly Huggins Foundation was created to deliver long-term, place-based investment in communities facing inequality and disadvantage. MTVH is one of the UK s leading not for profit housing associations providing a range of social and affordable housing across London, the south east and East Midlands. Our purpose over the next decade, is to raise and distribute £75 million into initiatives that strengthen communities and improve people s lives. We re now looking for up to four Trustees to join our Board at an exciting stage of the Foundation s development. The role As a Trustee, you will: Help shape the Foundation's strategy and priorities Provide governance, support and constructive challenge Act as an ambassador for our mission and impact What we are looking for You may bring: Experience at Board, senior leadership or strategic level in a charity, social enterprise, or mission-led organisation Knowledge of governance, accountability, and organisational oversight Strategic thinking, sound judgement, and the ability to influence at Board level Understanding of fundraising, social investment, grant-making, or income generation Knowledge of housing, regeneration, or community development Experience in the health, education, employment sectors or working with people seeking asylum, refugees and migrant communities. We also welcome applicants who are looking to build their first Trustee or Non-Executive role. We are particularly interested in people who demonstrate: A strong commitment to social justice, equality, and community impact The ability to work collaboratively and think corporately as part of a Board Excellent communication and stakeholder engagement skills Confidence to provide challenge and contribute to strategic decision-making Emotional intelligence, resilience, and a willingness to listen and learn An understanding of the importance of resident voice and lived experience in governance. To this end, we particularly welcome applications from MTVH residents If you are inspired by our mission and would like to help shape the future of the Molly Huggins Foundation, we would be delighted to hear from you. Our Chair, Qadeer Kiani, would also be happy to have an informal conversation with any interested candidates before you choose to apply. Details of which can be found on the live role on our careers page. Why join us This is a unique opportunity to: Play a meaningful role in shaping a growing, high-impact foundation Contribute to decisions that direct significant investment into communities Gain experience of Board-level governance and strategy Build or enhance your non-executive portfolio in a supportive environment Develop skills to enhance future employment prospects As part of the application process, we will require a CV and supporting statement of no more than 3 sides of A4. Find out more about our work Watch this video here or visit the Molly Huggins Foundation website here to learn more about what you ll be supporting as a Trustee. Please also refer to the candidate pack attached to the advert on our live careers page.

Income Specialist internally known as "Customer Accounts Specialist' Location: Covering North/East London - Office Base Canalside, E2 8AX Contract Type: 12 Month FTC - Covering Maternity Leave Salary Banding: £40,447 - £42,575 Join MTVH as a Customer Accounts Advisor Specialist Are you passionate about supporting communities and making a real difference in people's lives? We are seeking a proactive and resilient Customer Accounts Specialist to join our team. This is a field-based role, focused on conducting home visits to support our customers, with regular court attendance and occasional office presence at our London offices (Canalside or Farringdon) You'll cover a large geographic area, travelling regularly to areas in North and East London, as well as parts of Hertfordshire, Chelmsford and other regions. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you. As a Customer Accounts Specialist, your key responsibilities will be: Delivering high-quality, customer-focused income collection and enforcement services Managing all legal processes, including enforcing court judgements and attending court/eviction proceedings Negotiating payment plans and providing advice on welfare benefits (Housing Benefit, Universal Credit) Collaborating with internal teams and external stakeholders (local authorities, DWP, courts) to achieve targets and ensure effective income collection Maintaining accurate records and adhering to MTVH policies, procedures, and quality standards What You'll Need to Succeed Good knowledge of debt recovery, legal frameworks, Housing Benefits, Universal Credit, and welfare benefits Experience managing cases through legal processes Strong negotiation, communication, and listening skills Ability to work independently, manage a high-volume workload, and perform under pressure High attention to detail and a problem-solving approach Understanding of GDPR requirements and a commitment to confidentiality Personal resilience, self-confidence, and determination Commitment to continuous improvement and personal development Good working knowledge of MS Office Willingness to work outside standard hours when required Full driving licence, access to your own vehicle, and business car insurance Working Arrangements Monday Friday, 08 00 (contracted up to 20:00), occasional Saturdays 09 00 Occasional office attendance required at either our Cambridge, Nottingham or London offices Interview Diary Date: On or around the 20 July 26 To meet our commitment to providing safe, high quality services to our customers we will complete a basic evel background check with the Disclosure and Barring service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

The role Fire Risk Assessor Location: Nottingham Salary: £50,076 - £52,712 Are you an experienced Fire Risk Assessor looking for a new opportunity? MTVH are currently seeking a diligent and qualified professional to join our Compliance Services team, operating within the Property Directorate. This is a crucial role that will involve conducting fire risk assessments, audits, inspections and surveys across our housing stock, ensuring compliance with regulatory standards and minimising risk. We are looking to recruit Fire Risk Assessors to carry out assessments on MTVH's Housing stock (none High Rise). The role will involve: Being primarily responsible for providing and delivering 100% compliance for Fire Risk Assessments across the MTVH property portfolio. Working as part of a team of Fire Risk Assessors, utilising an excellent knowledge of the FRA process to view fire risk holistically and ensure that risk is identified and communicated accurately. Being responsible for ensuring suitable and accurate remedial works are identified and communicated in assessments, and that they align with the timeframes recommended in the MTVH FRA Process documents. Where required, being responsible for providing technical fire safety advice to colleagues across the organisation and being a point of contact for external organisations in relation to fire safety. To Succeed you will need: The successful candidate will have a strong technical background with a clear understanding of the Regulatory reform Fire Safety Order (2005) and relevant fire safety legislation and guidance documents with some experience gained in housing. You must have excellent communication skills and have an ability to communicate fire risk and good fire safety practise to all relevant persons. Must hold an Intermediate (or) Tier 2 accreditation via IFSM as a minimum (or be willing to obtain prior to employment) Hold a valid nationally recognised fire safety qualifications such as - NEBOSH National Certificate in Fire Safety and Risk Management, Institute of Fire Engineers (IFE) or similar. A recognised minimum Level 3 qualification within fire risk assessment such as the FPA, IFE or similar or registered by a competent body for FRA. Must have a minimum of 2 years experience in the fire safety industry. Experience of carrying out FRA's in social housing To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. JBRP1_UKTJ

The role Complaints & Resolution Specialist Location: Beeston, Nottingham, NG9 1LA Salary Banding: £30,629 - £32,241 Contract Type - 12 Month Fixed Term - Full Time 37.5hrs per week We're looking for a proactive, resilient, and detail-driven Complaints & Resolution Specialist to join our central team at MTVH click apply for full job details

Handy Person Location : Lambeth Salary : £28,860 The role of Handyperson with Metropolitan Thames Valley Housing is a unique opportunity to make a meaningful difference in the lives of our community's most vulnerable members. We're looking for a skilled individual who can provide responsive and small repairs handyperson services to elderly, disabled, or otherwise vulnerable people across all tenures, ensuring compliance with relevant procedures and Health & Safety legislation. Key Responsibilities: Programming, installing, and servicing Community Alarms and Assistive Technology equipment, with thorough customer guidance on operation. Conducting Home Fire Safety Checks and installing Smoke detectors as directed by the Fire and Rescue service. Installing equipment for Domestic Violence Customers provided by the Community Safety partnership. Collaborating with local authorities and partner agencies on various projects. Adhering to Fire & Rescue Guidance on Driving DFRS Vehicles and maintaining accurate mileage records. Being accountable for Trade Card usage. Identifying areas for improvement, implementing changes, and providing necessary feedback. Working collaboratively with colleagues to enhance service effectiveness. Essentials for the role: Full clean UK driving license is essential Skills-based experience and training, ideally from a full craft apprenticeship. Flexibility to work occasional extra hours when required. Willingness to undertake trade and personal development training as requested. Have an established trade background. To meet our commitment to providing safe, high quality services to our customers we will complete a Standard level background check with the Disclosure and Barring service, once an offer of employment is made which is paid for by MTVH. You will also be added to the DBS updating service which will be renewed every 3 years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

This Role: Assessment & Support Specialist - 6 Month Fixed Term Maternity Contract Hours: 37.5hrs per week - Hybrid Working Salary Banding: £41,236 - £43,406 Location: Singer Mews, Stockwell- SW9 9AH - Hybrid Working Pattern Our Assessment & Support Hub at MTVH acts as a gateway to internal support services and teams, and a central source of expertise and oversight on all areas of support within our organisation. This department takes on a coordination role for the most complex of support cases. As an Assessment & Support Specialist you will manage a respond to a range of concerns, referrals and casework that come into the Hub. Our goal is to work with our colleagues to reduce risk and achieve positive outcomes for customers. To achieve this, as well as your core work of advising and coordinating, you may also need to offer practical case management support to help colleagues build their own skills and confidence. Key Responsibilities & outcomes Receive referrals from across MTVH and conduct initial triage, assessments, and action planning, in partnership with colleagues. Determine the most appropriate team to lead support and overall approach to management of the case. Support colleagues in the management of support cases, providing advice, coaching, resources, and practical support - minimising risks and achieving positive outcomes for customers. Where needed, support colleagues managing cases by helping to complete referrals to statutory agencies, attending multiagency meetings, and collaborating with other professionals involved always with the aim of building the skill and confidence of the case owner. Maintain accurate records of all casework. Liaise with external agencies to support good cross sector working, and to minimise risks and achieve positive outcomes for customer. Maintain oversight of support cases at varying levels of complexity and risk to ensure good join-up across the organisation and wider system and all risks are identified and understood. Take a holistic view of all casework and concerns raised and cover all areas of customer support including poverty, safeguarding, money and benefits, unmet social needs, domestic abuse, and mental health. Get alongside colleagues to help them increase their skill and confidence in providing support to our customers and managing risk Maintain awareness, knowledge and understanding of key areas of customer risk for MTVH, including safeguarding children and adults at risk, domestic abuse, community safety, ASB, housing and environmental factors, contextual safeguarding, tenancy sustainment and the impact of multiple risk factors. Skills: Excellent communications skills (including written, verbal, presentations, and IT literacy) Experience of frontline service delivery in housing, social care, or aligned sector. Experience supporting or coaching colleagues; or advising on an area of specialism. Experience working in one or more of the following specialist areas: Domestic abuse, mental health, adult social care (in particular, unmet care needs), Care & Support service delivery or ASB. Experience coaching colleagues and partnering to build skills and confidence. Experience of working as part of a team to share work and solve complex issues as a group. Experience working with multiple agencies to coordinate support for an individual. Experience working with complex, emotive, and distressing situations; and able to support themselves and colleagues appropriately. Knowledge of relevant legislation and statutory frameworks, particularly relating to the role of housing providers. Good understanding of housing, care and local public service delivery landscapes To meet our commitment to providing safe, high quality services to our customers we will complete a basic level background check with the Disclosure and Barring service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process. Please note :- we do not currently offer visa sponsorship. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Leasehold & Homeownership Specialist known inhouse as a Homeownership Specialist Location: London, EC1N 8JS - Hybrid Working Contract Type: Full Time Permanent 37.5hrs per week Salary Banding: £36,663 - £38,592 We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders click apply for full job details

Leasehold & Homeownership Specialist known inhouse as a Homeownership Specialist Location: London, EC1N 8JS - Hybrid Working Contract Type: Full Time Permanent 37.5hrs per week Salary Banding: £36,663 - £38,592 We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders click apply for full job details

Leasehold & Homeownership Specialist known inhouse as a Homeownership Specialist Location: London, EC1N 8JS - Hybrid Working Contract Type: Full Time Permanent 37.5hrs per week Salary Banding: £36,663 - £38,592 We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders click apply for full job details

Senior Surveyor - Permanent, Full-Time Opportunity (37.5 hours) Southgate (N14) - hybrid role requiring regular office and site attendance alongside some days working from home. £58,664 - £61,751 We're on the lookout for an experienced Senior Property Surveyor to play a key role in our dynamic Property Directorate click apply for full job details

Transitions Coordinator Nottingham Permanent - full time This is an exciting opportunity for a Transitions Co-ordinator to join Metropolitan Thames Valley's contract team. The role is based in our Nottingham office. The Transitions Team provide expertise, programme management, governance, and support, to ensure the effective and smooth delivery of care and support contract implementation and service click apply for full job details

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live click apply for full job details

Works Coordinator - North London £31,893 - £33,571 We are recruiting for a Works Coordinator, who will be responsible for effectively deploying Metworks employees to make repairs to properties. You will also be responsible for operating Metworks systems to ensure that planning, finance and administration tasks are maintained and enable the company to meet all of its contractual and performance click apply for full job details

Health and Safety Business Partner (Development) Nottingham and Midlands: £59,232 - £62,350 London: £66,068 - £69,545 Permanent, Full Time Opportunity (37.5 hours) We're looking for an experienced and self-motivated Health and Safety Business Partner to join our team for one year. This is a fantastic opportunity for a confident professional with broad health and safety knowledge and experience, particularly within the social housing and construction sectors. In this role, you will provide support and guidance to our Development Directorate , ensuring they meet all regulatory requirements and adhere to our corporate health and safety standards. You'll also bring the flexibility to support other areas of the organisation when needed. The successful candidate will contribute to shaping a consistent and proactive approach to health and safety across MTVH. What You'll Do Provide hands-on, professional occupational health and safety advice and support at all organisational levels Build collaborative relationships within the Health and Safety Team, your directorate, and across MTVH Coordinate and conduct audits and inspections, ensuring actions are communicated, tracked, completed, and escalated where necessary Ensure consistent application of CDM regulations Lead on serious accident/incident and near-miss investigations and support others to identify the root causes and establish meaningful preventive measures Ensure risk profiling, prioritisation and assessment are conducted and managed Deliver health and safety training, workshops and coaching, where required Adapt to support other directorates as and when necessary to ensure continued competent health and safety support Attend and contribute to applicable health and safety meetings, steering groups, and assurance panels Prepare timely, accurate monthly health and safety performance reports Promote compliance with health and safety management system KPIs Develop, implement, monitor, and proactively communicate health and safety policy and procedures. What You'll Bring Experience in the Social Housing and Construction Sectors Appropriate health and safety qualifications with a minimum equivalent of a NEBOSH Construction Certificate in Occupational Health and Safety Extensive health and safety regulatory knowledge and experience to support your directorate with professional and accurate advice. Expert knowledge and practical application of the CDM Regulations 2015, especially client duties Excellent communication skills with the ability to champion health and safety discussion and positively influence behaviour Expertise in accident and incident investigation with a focus on preventive action and broader lessons learnt Experience of developing policies, procedures, and management systems Professional curiosity and diligence, particularly in relation auditing and inspection Competency in preparing timely, accurate health and safety performance reports and explaining complex legal information to a variety of audiences Additional Information : This is a national role, so a full driving licence and access to own vehicle for business use are essential. Key dates: First-round MS Teams interview will be scheduled on an ongoing basis. Second-round in-person interviews will be scheduled once the job advert has closed. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live click apply for full job details

Works Coordinator - North London £31,893 - £33,571 We are recruiting for a Works Coordinator, who will be responsible for effectively deploying Metworks employees to make repairs to properties. You will also be responsible for operating Metworks systems to ensure that planning, finance and administration tasks are maintained and enable the company to meet all of its contractual and performance click apply for full job details

Transitions Coordinator Nottingham Permanent - full time This is an exciting opportunity for a Transitions Co-ordinator to join Metropolitan Thames Valley's contract team. The role is based in our Nottingham office. The Transitions Team provide expertise, programme management, governance, and support, to ensure the effective and smooth delivery of care and support contract implementation and service click apply for full job details

Technical Project Manager - Resident Engagement & Building Safety Location: London / Nottingham Salary: Nottingham: £67,150 - £70,684 London: £74,611 - £78,537 Directorate: Property - Building Safety Reporting to: Head of Building Safety About the Role We are looking for a dynamic and technically confident Technical Project Manager - Resident Engagement to join our Building Safety team at MTVH click apply for full job details