Metropolitan Thames Valley

The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service Previous experience working within housing (essential) This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands. A full, clean driving licence and access to own vehicle for business use will be required for this role. Interview date: June 2026 Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Collections Officer known in-house as a Customer Accounts Advisor Beeston, Nottingham NG9 1LA 12 Month FTC contract based on 37.5hrs per week Salary Range: £29,025 - £30,553 Join MTVH as a Customer Accounts Advisor (Home Ownership) Beeston, Nottingham Due to an internal promotion, we are seeking a passionate individual to deliver exceptional customer experiences in our Income Collections Team on a fixed term basis for 12 months. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you. As a Customer Accounts Advisor, you will: Proactively review and manage Home Ownership accounts in arrears, including those at risk of legal action or eviction. Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations. Key Responsibilities Engage with customers primarily via outbound calls, as well as email and letters. Prevent and reduce arrears by providing information, support, and negotiating payment arrangements. Signpost customers to external funding where applicable. Assist residents with welfare benefits queries to help maximize their income. Collaborate with internal teams and external agencies to resolve issues and enhance resident support. Follow the debt recovery process, including legal proceedings when necessary. What You'll Need to Succeed Excellent communication and negotiation skills. Proven experience in collections. Strong knowledge of Homeownership tenure; understanding of Social Housing is desirable. Ability to manage your caseload independently and work collaboratively within a team. Attention to detail and a process-driven approach. Empathy, sound judgment, and the ability to assess and decide on the best course of action for each case. Prior knowledge of welfare benefits and experience in collections or social housing is advantageous. Working Arrangements Office-based in Beeston two days per week (alternating), with shifts between 8am 6pm, Monday to Friday. Rotas and shift patterns provided at least four weeks in advance. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

We are recruiting for a Workstream Site Coordinator who will be responsible for inspecting the quality of works on-site, ensuring it meets specified standards, and health and safety requirements. Reporting to the Project Manager, you would be assisting with the on-site management of planned works projects. This role is ideal, not just for experienced Site Mangers/Coordinators but is an excellent op click apply for full job details

Head of Health and Safety Location: Nottingham - NG9 1LA or London - EC1N 8JS Contract: Full time permanent - hybrid working Salary Banding: Nottingham - £82,002 - £86,318 - London £84,539 - £88,988 (Dependent upon experience & location) At Metropolitan Thames Valley Housing (MTVH), keeping people safe isn't a standalone function - it's something we do together click apply for full job details

Roofer - East Midlands £31,270 - £32,916 We are recruiting for an experienced Roofer who will ideally have experience of working within a social housing or local authority environment. You will undertake Roofing & and other trade repairs and maintenance work, to provide high quality, 'right first time', cost effective building services to the business and its customers click apply for full job details

About Us Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England click apply for full job details

Join Us as a Property Surveyor Make a Lasting Impact on Homes and Lives £44,938 - £47,303 Head office location: Beeston, Nottingham Hybrid role - Full Time Permanent - 37.5 hours per week Are you a skilled and solution-focused surveyor with a passion for diagnosing and resolving complex property issues? Do you thrive in a fast-paced environment where your expertise improves lives and protects vital housing assets? We're on the lookout for an experienced Property Surveyor to play a key role in our dynamic Property Directorate. This is your opportunity to take ownership of challenging repairs, structural issues, and major defects delivering real results for our residents while balancing quality, compliance, and value for money. In this pivotal role, you'll lead the investigation and resolution of non-routine repairs, disrepair claims, damp and mould issues, and ad hoc planned replacements. You'll bring a proactive and resident-focused mindset, working collaboratively across departments to ensure every home is safe, secure, and well-maintained. What You'll Be Doing Be the go-to expert across the Property Directorate for diagnosing and resolving complex building faults. Independently manage a varied caseload including damp and mould, insurance works, disrepair claims, and more significant or specialist repairs. Lead on the accurate diagnosis of building issues, applying your strong knowledge of damp and mould, HHSRS, and building pathology to identify and categorise Category 1 & 2 hazards. Provide technical guidance and post-inspection support to colleagues, ensuring quality and consistency across all property works. Support the delivery of ad hoc planned works and contribute to continual service improvement through innovation and professional insight. Review and advise on home improvement requests with a focus on safeguarding our housing stock. Play an active role in cross-team initiatives that drive business improvement and enhance the resident experience. What You'll Bring A proven track record in managing and resolving complex property repairs and maintenance issues. A deep understanding of housing construction, maintenance diagnostics, and the NHF Schedule of Rates. Strong grasp of damp and mould diagnostics and the ability to apply the HHSRS framework effectively. Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions. A genuine curiosity, commitment, and drive to fix things right, the first time within budget and to the highest standard. Experience working collaboratively with both technical and non-technical teams. Additional Information The nature of this role means that the post holder may come in to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Full driving licence and access to own vehicle for business use required for this role New applications will be reviewed and shortlisted on an ongoing basis, so candidates can expect to receive an update on their application within 48 hours of submission. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)