Customer Service Advisor

Customer Service Advisor

Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you.

Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries.

The hourly rate is 12.21 per hour and this is a full-time, office-based role.

The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm,
• Contract Type: Temporary
• Location: Birkenhead
• Start date: 23rd February
• Full training is provided
• You will be working for a friendly and supportive team

Key Responsibilities of a Customer Service Advisor:

• Create lasting connections with customers, making each interaction memorable and impactful.
• Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers.
• Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success.
• Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively.
• Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively.
• Use various IT systems to handle customer queries and ensure smooth processing of requests.
• Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations.

Key Skills and Experience of a Customer Service Advisor:

• Exceptional communication skills to captivate and engage customers.
• Strong computer skills and proficiency with various IT systems.
• A natural ability and genuine desire to help customers.
• Thrive in a fast-paced environment, staying calm under pressure.
• Stay organised with a positive, can-do attitude towards customer service.
• Approach problems with a logical mindset and find effective solutions.
• Work well within a team and individually, maintaining a professional and confident demeanour.
• Possess a keen attention to detail, ensuring accuracy in every task and interaction.

If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you!

Please apply now!

Red Recruitment (Business)