Customer Service Advisor

An exciting opportunity for a Customer Service Advisor to join the team of a leading Consumer Goods Company located in Basingstoke.

Hybrid 3 days a week in Basingstoke HO and 2 days WFH

Monday - Friday 9am - 5pm

Full training will be given on products and processes

If you have a bright personality with a genuine interest in helping people and would enjoy interacting with customers to ensure they receive the best level of Customer Service, then please read on!

Within this position you will play a critical role in building positive relationships with customers who have or plan to purchase products, ensuring their satisfaction by providing exceptional customer service through phone, email, and online interactions ensuring all administration is managed effectively to support.

Previous customer service and ideally call handling experience is required for this role. You will be joining an amazing team and culture match, with beautiful offices and long-term prospects.

Role responsibilities will include -

Dealing promptly and efficiently with customer queries through phone, email, and chat interactions

To receive and relay messages from customers and consumers

Follow up customer and consumers queries to ensure a timely and satisfactory conclusion

Open incoming mail and customer returns

Respond to correspondence received by letter or email

Distribute new product updates brochures and product information

Process and send "Free Of Charge" items via Head Office

Accurately process spare parts orders and invoices

Accurately process repair requests and invoices

Maintain up to date filing and general administration duties

Please apply / get in touch to hear more

INDCP