Lettings Officer

Important notice

In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy.

Join our team as a Lettings Officer and help manage a unique and varied residential property portfolio across Devon. You'll play a key role in delivering a professional lettings service, working with a supportive team and a wide range of property experts. If you are highly organised, people-focused, and ready to make a difference, we would love to hear from you.

What it's like to work here

You will work closely with a range of property professionals, including the Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors, to help manage our residential portfolio. You will report to the Residential Portfolio Manager and be part of a supportive team responsible for managing our Let Estate in the South West.

Your main base will be our Regional Office at Killerton. However, you will frequently work remotely and from other National Trust locations throughout Devon. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We will talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week.

You'll be expected to travel extensively throughout Devon, in a rural areas, please think about how you'd be able to get here for work, before you apply for this job.

You will work 22.5 hours a week, Monday to Friday. There is flexibility over hours per day - we will discuss this in more detail at interview

What you'll be doing

You'll deliver a comprehensive and professional lettings service, working collaboratively with property professionals such as our Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors.

This includes all aspects of the lettings and property management process - from marketing and credit checks to preparing schedules of condition, carrying out rent reviews, and supporting property repairs and renovations.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Accreditation from ARLA (Association of Residential Letting Agents), or currently working towards this or a similar recognised qualification.
• Practical experience working in residential lettings, with a clear understanding of the lettings process and environment.
• Basic knowledge of residential property repairs and refurbishment, including the ability to help prepare simple specifications for work.
• Awareness of the legal requirements related to letting residential property.
• Ability to provide accurate data to support decision-making by managers and the wider team.

Additional criteria for all other applicants:

• Experience using IT systems for everyday tasks (e.g. email, document management, spreadsheets) with the ability to manage and analyse data accurately and efficiently.
• Experience in organising and presenting information, with good written and verbal communication skills.
• Ability to build trust, deliver a high quality service and work collaboratively.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places