Senior Pensions Administrator

DC Pensions Administrator
Putting members first. Delivering excellence every day.
At the heart of every pension scheme are its members. That's why our client combines outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DC Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DC pensions experience who is keen to develop their career within a professional, forward-thinking organisation.

The Role
As a DC Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:

• Managing a wide range of DC administration activities, including leavers, retirements, transfers (in and out), and deaths
• Updating pension administration systems and databases accurately
• Logging, scanning, and managing post and correspondence
• Handling internal and external telephone and written enquiries professionally
• Running automated system calculations and completing manual benefit calculations where required
• Producing customer correspondence to draft or final letter standards using electronic document management systems
• Monitoring procedural developments and supporting the implementation of changes
• Returning original documentation and certificates to members securely
• Amending and, with experience, checking non-financial transactions such as changes of address
• Developing knowledge of assigned clients and their pension schemes
• Supporting project work and wider team initiatives
• Providing informal mentoring and support to junior team members
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
• Accurately recording time and meeting utilisation targets
• Contributing to non-client activities such as training, technical committees, and events

About You
Essential experience and skills:

• Proven experience in Defined Contribution (DC) pensions administration, covering leavers, retirements, deaths, and transfers
• (Typically 2+ years' experience, though all applications are considered on merit)
• A basic knowledge and awareness of the pensions industry
• Strong numerical aptitude, demonstrated through work experience or qualifications
• IT-confident, particularly in Microsoft Word, Excel, and Outlook
• Highly organised with excellent planning and prioritisation skills
• Able to manage multiple tasks and meet deadlines
• Accurate, detail-focused, and quality-driven
• Strong written and verbal communication skills
• Customer-focused mindset with a commitment to exceeding expectations
• A proactive, enthusiastic, and flexible approach to work
• Able to take ownership of tasks and see work through to completion
• A collaborative team player with good problem-solving skills

Qualifications

• Educated to A-Level, Degree, or equivalent
• GCSE Maths and English (grade C/5 or above or equivalent)

Desirable

• Willingness to study for a professional pensions qualification (e.g. CPC, DPC, RPC, APMI)
• A clear commitment to building a long-term career in pensions administration
• Developing technical knowledge across different pension arrangements (DC, DB, CARE)
• A continuous-improvement mindset, with an interest in enhancing processes and procedures
• Strong relationship-building skills with colleagues, clients, and third parties

Benefits on offer

• Competitive salary and annual discretionary bonus
• 25 days' holiday, with buy/sell flexibility
• Pension contribution matching
• Healthcare plans, life assurance, and retailer discounts
• Flexible benefits scheme, employee assistance programme, and digital GP service
• Paid volunteering days and opportunities to take part in community initiatives
• Employee referral bonus for introducing successful candidates
• A supportive environment that encourages learning, development, and career progression