Planning & Economic Development Business Support Officer

POST: Planning & Economic Development Business Support Officer

SALARY : £15.31

LOCATION: Antrim

HOURS: 37 hours - Monday - Friday

MAIN PURPOSE OF JOB

Responsible for the provision of a high quality, efficient and effective confidential administrative and business support service to the Councils Economic Development and Planning Department.

As part of a central team, the post holder will provide comprehensive clerical and administrative services for the achievement of effective implementation of the Council's Local Development Plan, Planning Policy and Economic and Tourism related strategies.

including efficient word processing and a minuting service for the achievement of effective implementation of the Governance team's services. The post will require flexibility working in a dynamic environment.

PRINCIPAL RESPONSIBILITIES

1 As a member of the Planning & Economic Development Business Support team, contribute to the effective delivery of operational objectives of the Economic Development & Planning Department.

2 Provide comprehensive administrative support for the processing of planning related applications including;

• Keying and plotting new applications on the NI Planning Portal system

• Adhere to Receipt, Custody & Lodgement procedures for monies received

• Validate new applications and liaise with customers and P&T colleagues on updating information.

• Preparation of refund paperwork

• Weekly refund checks

• Issuing of neighbour notification letters

• Updating appeals information on NI Planning Portal

• Redaction, scanning & upload of documents to NI Planning Portal

• Record representations and issue acknowledgements

• Scanning, redaction and issue of planning decisions

• Assist with reports for Planning Committee

• Completing documentation for Statutory Charges Register

• Retrieval & storage of application files

• Arrangement & supervision of application files

• Issue of weekly valid application lists

• Generate weekly advertising lists

• Scanning of weekly advert lists to Ni Planning Portal and Council website

• Provision of telephone cover / planning inbox - dealing with customer queries

• Generate Purchase Orders

• Maintain record of Purchase Orders

• Room booking

• General photocopying and scanning as required

• Minute taking

• Maintenance, audit and update of systems, databases, business directories and spreadsheets used within the Department, ensuring these sources are correct and up to date.

GENERAL RESPONSIBILITIES

1 Demonstrate a team approach to achieving the objectives of the Section through full flexibility in relation to tasks undertaken.

2 Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.

3 Continuously develop personal knowledge and skills to enhance internal and external customer service.

4 Comply with, and ensure that other staff comply with, Council's policies and procedures

including those relating to health, safety, wellbeing and safeguarding.

5 Promote equality and diversity across all service areas through clear leadership, effective policy implementation and demonstrating appropriate behaviours in line with

Council values.

6 Carry out any other relevant duties which may be assigned including working in other sections of the Department and Council.

7 Participate in training and development initiatives in line with all Council policies and guidelines.

EMPLOYEE SPECIFICATION

Essential

A minimum of 5 GCSEs (Grades A-C) to include English and Maths or equivalent

Consideration may be given to those candidates who do not hold the above academic qualification but who can demonstrate a minimum of 4 year's relevant experience.

A minimum of 2 years' administrative or clerical experience to include dealing with the general public and minute taking.

Experience in the use of Microsoft Office

applications, including Word, Access, Excel and PowerPoint.

Good planning and organisational skills

Excellent customer service skills

Ability to work to a high standard with minimum supervision

If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.

If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.