Energy Advisor

Job Title: Energy Advisor

Location: Belfast

Salary: £13.91

Hours 37 hours per week -

MAIN PURPOSE

To provide a telephone and outreach service engaging with customers, to enable, empower and inform them on energy efficiency. To give customers impartial advice and information on energy efficiency e.g. home water heating and consumption, renewable energy and low carbon transportation options.

The role will involve either working as part of the Customer Service function, managing all customer energy query types in line with Service Level Agreements and Key Performance Indicators, or in the Outreach Service, providing advice by attending events, or giving presentations in schools and in at community advice sessions.

Key Responsibilities

1. To engage with NI Energy Advice Service callers to enable, empower and inform them on energy efficiency:

2. To provide impartial advice to householders on the telephone, in home, at community events or other planned events.

3. To maintain up to date, working knowledge of sustainable energy matters, affordable warmth, renewable energy, home heating and usage and lower carbon personal transport.

4. To develop and implement community advice sessions and projects that lead to low carbon lifestyles being adopted.

5. To provide and maintain a record of activity and achievements against agreed targets.

6. To help identify and work with existing grant providers within Housing Executive departments and stakeholders offering grant funding; and identify where opportunities for individuals may arise.

7. To facilitate consultation with communities to assess and deliver the energy message.

8. To work with others to raise awareness of the NI Energy Advice Service.

9. Manage incoming customer enquiries and ensure that all enquiries are resolved to service levels and focus on first-time resolution of all issues.

10. Maintain accurate records and provide quality metrics.

Essential Criteria

Applicants must provide evidence by the closing date for application that they meet the following essential criteria:

1. Either

a. Possess a minimum of a BTEC Higher or equivalent (Level 4 ) of qualification

OR

b. Can demonstrate at least two years relevant customer service experience with evidence of training / learning in energy advice matters.

2. Possess a qualification in energy advice / awareness such as City & Guilds, Award in Energy Awareness (6281-01) Level 3 or be willing to work toward completion of this following appointment to the role.

3. Can demonstrate significant relevant experience in each of the following areas:

a. monitoring & managing budgets in accordance with policies and procedures/external funding requirement

b. building effective working relationships with community groups, public representatives and statutory agencies;

c. working with vulnerable people and communities;

d. experience in the use of Microsoft Office

If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.

If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.