Outbound Customer Service Executive

This is an excellent opportunity for an Outbound Customer Service Executive to join the industrial/manufacturing sector in Reading. The role requires a focus on customer service, managing outbound communications, and ensuring customer satisfaction. Outbound Customer Service Executive

Client Details

The organisation is a well-established and respected name in the industrial/manufacturing sector. Operating as a medium-sized company, they prioritise efficiency and quality in their services, ensuring customer needs are met with precision.

Description

Outbound Customer Service Executive, Reading

• Manage outbound communications with customers in a professional and courteous manner.
• Make outgoing phone calls to customers to resolve ongoing issues and complaints
• Ensure timely follow-up on customer inquiries and requests.
• Maintain accurate records of customer interactions and case updates.
• Collaborate with internal teams to resolve customer issues effectively.
• Provide detailed information about products and services when required.
• Identify opportunities for improving customer service processes.
• Meet or exceed performance targets and KPIs.
• Adhere to company policies and maintain confidentiality at all times.

Profile

A successful Outbound Customer Service Executive should have:

• Previous experience in a customer service or case management role.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise workload effectively.
• Attention to detail and a commitment to accuracy.
• Proficiency in using customer relationship management (CRM) software.
• Problem-solving skills and a proactive approach to challenges.
• Knowledge of the industrial/manufacturing sector is advantageous.

Job Offer

• Competitive salary ranging from 24,500 to 27,000 per annum.
• Opportunity to work in the industrial/manufacturing sector in Reading.
• Secure, permanent employment with a reputable organisation.
• Supportive and professional work environment.

If you are ready to take on this exciting role as an Outbound Customer Service Executive, apply today to join a team where your skills and contributions will be highly valued.