Contact Centre Advisor

Michael Page have partnered with a reputable Insurance Organisation in Leeds to recruit for a permanent Contact Centre Advisor to start asap due to expansion!

This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development!

Immediate interview apply now!

Client Details

Michael Page have partnered with a reputable Insurance Organisation in Leeds to recruit for a permanent Contact Centre Advisor to start asap due to expansion!

This would be an exceptional opportunity for someone experienced with customer services looking for a business which will provide stability have lots of exciting plans for the year ahead and a company which offers excellent progression and development!

Immediate interview apply now!

Description

As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.

You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement.

The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met.

Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business.

Profile

Previous Contact Centre/Customer Service Experience

Able to work under pressure in a fast paced volume environment

Excellent communication skills and a confident telephone manner

Passionate about helping customers and delivering the best service

An excellent team player

Job Offer

Salary of 25000+ monthly bonuses+ reputable business within the Insurance Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start