Retail Store Manager

Store Manager

Location: Store-based (with occasional cover at other local stores)
Hours: 40.5 hours per week, Monday to Sunday (including weekends)

We are looking for a people-focused Store Manager to lead, support, and develop a retail team in a positive and welcoming environment. This is a hands-on role for someone who enjoys coaching others, leading by example, and creating a strong team culture while delivering great customer experiences.

The Role

You will be responsible for the day-to-day running of the store and the leadership of Retail Assistants. Working closely with the Cluster Manager, you will focus on building a motivated team through clear communication, regular feedback, and ongoing development. Occasional cover at other stores may be required.

Key Responsibilities

• Lead, motivate, and develop a customer-focused retail team

• Support recruitment, including interviewing new team members

• Communicate targets and expectations clearly and positively

• Provide coaching, feedback, and performance reviews

• Lead by example in delivering excellent customer service

• Ensure the store is clean, safe, and welcoming

• Promote a respectful, supportive, and professional team culture

• Ensure policies relating to Health & Safety, Security, and GDPR are followed

About You

• Previous experience managing or supervising a team in a customer or sales environment

• Strong people management and communication skills

• An interest in the vaping industry

• Organised, reliable, and positive in approach

• Committed to developing others and open to feedback

This is a great opportunity for a supportive leader who enjoys helping people grow while running a successful retail store.