Repairs administrator

Salary: 25,000 - 27,500 per annum
Location: Bromley
Job Type: Full-time, Permanent

We are seeking a highly organised and proactive Repairs / Breakdown Administrator to support the day-to-day coordination of repair and breakdown activities. This role is key to ensuring service requests are logged accurately, engineers are scheduled efficiently, and customers receive timely updates throughout the repair process.

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  Receive, log, and prioritise repair and breakdown requests via phone and email
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  Schedule and coordinate engineers' workloads to meet service level agreements
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  Liaise with customers to confirm appointments and provide progress updates
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  Raise and process job tickets, purchase orders, and service documentation
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  Ensure accurate record-keeping on internal systems
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  Coordinate parts ordering and availability with suppliers and engineers
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  Handle queries, escalations, and follow-ups professionally and efficiently
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  Support invoicing processes related to repairs and breakdowns
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  Work closely with internal teams to improve service efficiency and customer satisfaction

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  Previous experience in an administrative, service coordination, or repairs-related role in construction.
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  Strong organisational skills with the ability to manage multiple tasks and priorities
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  Excellent communication skills, both written and verbal
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  Confident using IT systems, including CRM or job management software
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  High attention to detail and accuracy
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  Ability to remain calm and professional in a fast-paced environment
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  Customer-focused approach with strong problem-solving skills

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  Experience working in a technical, engineering, or service-based environment
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  Knowledge of repairs, breakdowns, or field service operations

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  Competitive salary ( 25,000 - 27,500 DOE)
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  Supportive team environment
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  Opportunities for training and development