Resident Involvement Manager

Job Title: Resident Involvement Manager

Location: Newham

Term: 1 Year

Rate: 28.91 PAYE hour

Are you passionate about enhancing resident experiences and fostering community engagement? Our client is seeking a dynamic Resident Involvement Manager to lead a transformative initiative within Housing Services. Join us in making a real difference for residents!

Key Responsibilities:

• Collaborate with Residents: Work closely with residents and staff to deliver exceptional customer service, ensuring their needs are met and experiences improved.
• Drive Resident Involvement: Champion customer service excellence by placing residents at the heart of our objectives. Strive for continuous improvement, utilising benchmarks and best practises from the sector.

• Team Leadership: Manage and mentor a dedicated team of Resident Involvement Coordinators, overseeing daily operations and activities across Housing Hubs.
• Deliver Outstanding Customer Service: Ensure a face-to-face service that operates efficiently, enhancing resident support and satisfaction.

• Support Resident Groups: Empower recognised resident groups to strengthen their influence and shape service delivery effectively.
  • Resource Management: Allocate resources strategically to meet the demands of the role.
    • Deputy Role: Step in for the Head of Resident Involvement when necessary.

What We're Looking For:

• • • • Proven experience in collaborative working and customer service.
      • Strong team and operational management skills.
      • A strategic mindset with the ability to influence and engage stakeholders.
      • In-depth understanding of health and safety, equality, and diversity.
      • Housing management

Why Join Us?

This is an exciting opportunity to lead change and make a lasting impact. If you're ready to bring your expertise and enthusiasm to our client's mission of enhancing resident involvement, we'd love to hear from you!

Apply Now! Your next adventure in housing services awaits.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)