Sales Support Specialist

Sales Support Specialist Salary: 36,000 - 38,000

Location: Farringdon

Hybrid role - 3 days in office, 2 at home

A highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company's B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels. Looking for experience of post Brexit export documentation.

Key Responsibilities

• Process customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targets
• Manage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availability
• Handle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficiently
• Monitor service failures, analyse root causes and recommend improvements to support continuous service performance
• Coordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiency
• Maintain and update customer account data and master records, preparing service performance and complaints reports as required
• Communicate daily with customers, share weekly service updates internally and externally, and collaborate cross-functionally with Sales, Operations and Logistics
• Support management with administrative tasks and participate in customer performance reviews and project work as needed

Experience required:

• Proven track record of delivering exceptional B2B customer service for 5+ years, consistently meeting and exceeding client expectations.
• Expertise in logistics and international shipping, including navigating complex post-Brexit documentation and ensuring seamless customs clearance for European orders.
• Degree-level education or equivalent professional expertise, demonstrating strong analytical and organisational skills.
• Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems.
• Experience of working in the furniture manufacturers advantageous

Benefits:

• 23 days annual leave + bank holidays (increases with tenure)
• 1 day extra annual leave for birthday
• Company contribution to private pension
• Wellness Allowance
• Cashback Healthcare Scheme
• Cycle to Work Scheme

Following probationary period

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.